Accidentally purchased Adobe Stock

New Here ,
Jun 28, 2021 Jun 28, 2021

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I accidentally subscribed for Adobe Stock for three months after it automatically converted the trial plan into a paid plan. I never used it and do not plan to use any stock images from Adobe during this period. I also could not access my credit card statement due to problems with my bank, hence was unaware of the subscription. The email notification from Adobe was also sent into my spam folder... 

Now I am charged around USD90 for a service I did not use, and the charge will continue for 9 more months since it is an annual subscription plan. If I cancel the plan now, I have to pay half of the remaining fees WHICH IS NOT STATED IN THE EMAIL NOTIFICATION.

I tried contacting a customer service agent for a cancellation and refund and he/she said something about waiving the fees for the next three months. But I do not need any of Adobe's services/ products! Help?

 

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Adobe Employee , Jun 28, 2021 Jun 28, 2021
Hi @n133, I see that your case is still open. Let me check something with my contact in customer care. Someone may contact you about this.

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Adobe Employee ,
Jun 28, 2021 Jun 28, 2021

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Hi @n133,

I see that your case is still open. Let me check something with my contact in customer care. Someone may contact you about this.

EBQ

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