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Dharmabound
Participant
July 8, 2018
Answered

Accidentally purchased image

  • July 8, 2018
  • 3 replies
  • 383 views

How can undo an image I licensed by accident?

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi there,

    You may also Contact Customer Care for more detailed troubleshooting.

    Regards,

    Sheena

    3 replies

    Participant
    June 21, 2021

    This happened to me as well. IMPORTANT TO KNOW -  they only gave me one exception, I am not allowed to make this mistake twice. It is very easy to do because I mistook the purchase window for premium assets to be the same as my standard license subscription. I realize now I wasn't paying close enough attention. Had the window been a different color, larger, even a stop sign graphic - anything more obvious than a light gray window would have helped alert me to what I was getting ready to do. I would like to recommend to the Adobe team to look for other really obvious ways to have the premium assets differentiated from the standard ones. 

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    August 1, 2018

    Hi there,

    You may also Contact Customer Care for more detailed troubleshooting.

    Regards,

    Sheena

    twaritar3263062
    Participating Frequently
    July 9, 2018

    Hi Sarah,

    Unfortunately, there is no way to unlicense an Adobe Stock image.

    Can you please share the file ID which you have accidentally license so that we can further assist you?

    Regards,

    Twarita