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paybright
Participant
September 18, 2018
Answered

Accidently bought wrong image

  • September 18, 2018
  • 2 replies
  • 639 views

I accidentally bought the wrong image. I had been saving previews to get approvals on before purchasing, and I have my credit refunded.

I also believe one reason this may be a frequent problem is the location of the save preview and license buttons. They are right next to each other and wouldn't take much to accidentally select the wrong one.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi paybright,

    I have added 1 image license to your account so that you can use it against a different image.

    Please follow the steps as mentioned in the help document Stock FAQ: How to license an image with Adobe Stock?  in order to license an image from Adobe Stock.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    2 replies

    K
    Community Expert
    Kathrin FedererCommunity Expert
    Community Expert
    October 29, 2019

    Same happened to me! I accidently licened in total 8 pictures since I have this subscription (2.5 years). I didn't want and have no need for these images. When scanning images and I tap on the pic to get a little bigger preview (very poor btw, others open the file to screen size for the preview) I tapped on the licensing button by mistake.
    I could find any other way to get once help so I thought I write it here. I could write the # if needed here.
    Would love to get those credits back as I use Stock a lot.
    Thank you so much, Kat

     

    twaritar3263062
    twaritar3263062
    Participating Frequently
    September 18, 2018

    Hi paybright,

    Sorry for the trouble it has caused you.

    Kindly share the file ID which you have accidentally licensed so that we can further assist you.

    Also, thanks for sharing the feedback, I will pass this concern to the product team.

    Regards,

    Twarita

    P
    paybrightAuthor
    Participant
    September 18, 2018

    The file # is 110680223.

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    September 18, 2018

    Hi paybright,

    I have added 1 image license to your account so that you can use it against a different image.

    Please follow the steps as mentioned in the help document Stock FAQ: How to license an image with Adobe Stock?  in order to license an image from Adobe Stock.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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