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Accidently Licensed Image - Please undo.

Community Beginner ,
Mar 30, 2022 Mar 30, 2022

On 3/30/2022, I accidently licensed FILE # 127073586. Could you please undo that license and reimburse me one asset? This is my first time using Adobe Stock, and I thought clicking "license" would show additional details about the image and offer a prompt to confirm my choice prior to licensing. But clicking "license" automatically used up one of my assets to license me that image.

TOPICS
Licensing , Plans and purchase , Troubleshooting
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correct answers 1 Correct answer

Community Expert , Mar 31, 2022 Mar 31, 2022

If you don't mind contacting Adobe support for this: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

...
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Community Expert ,
Mar 31, 2022 Mar 31, 2022

If you don't mind contacting Adobe support for this: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

You may also wait for a friendly Adobe employee to jump in; however, support may be faster.

ABAMBO | Hard- and Software Engineer | Photographer
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Community Beginner ,
Apr 03, 2022 Apr 03, 2022

Thank you, Abambo. I spoke with an online representative named Kamal who understood the situation and granted me a license. 

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Community Expert ,
Apr 03, 2022 Apr 03, 2022
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You're welcome. And thanks for confirming that the situation has been solved.

ABAMBO | Hard- and Software Engineer | Photographer
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