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derikjohnson
derikjohnson
Known Participant
March 15, 2018
Answered

Adobe Keeps Stealing My Adobe Stock Images

  • March 15, 2018
  • 2 replies
  • 1072 views

I used to be a Fotolia member. When Adobe bought them, they offered a deal where if you switched to Adobe Stock, they would give you two images for every image that was in your Fotolia account. My membership with Fotolia allowed me to rollover all unused image credits, so I had over 800. So when I switched to Adobe Stock, I had over got 1,600+ images.

Ever since then, Adobe keeps implementing changes to Adobe Stock, and every time they implement a new change, I lose all of those extra images that came to me when I switched from Fotolia. And every time, I have to spend hours on the phone getting through to somebody at Adobe Stock (they are all in India--everytime I talk to them, they are Indian), and then I have to spend hours being transferred up the the chain until I can finally talk to a Supervisor who can take care of the problem. This have happened four times now over the past year and a half.

In the last few days my available images have once again dropped from 1262, to 360. So I have lost 902 downloads of images because of whatever change Adobe has implemented behind the scenes. I have now gone to the website to call tech support for Adobe Stock, but now there are no phone numbers listed anywhere, there is no way to contact anyone, and the only choice is to go to this Forum.

I am getting tired of Adobe attempting to steal from me. I have been a loyal Adobe customer for over 20 years now. They have gone from a company where you could call and talk to someone about an issue and get it resolved, to a company where you can't get a hold of anyone, and they don't have a problem stealing from you. Why offer that deal to Fotolia Subscribers, if you are not going to follow through? Why do I have to spend hours of my time having to fight with you not to steal from me? And now, you have made it for all intents and purposes, impossible to contact someone to get the issue resolved.

Is Adobe becoming the used car salesman of the tech world? More than happy to lie and tell you whatever it takes to get you to switch to them, but not willing to follow through on their commitments? Is this really the kind of company you want to be? That you want to work for?

      This topic has been closed for replies.
      Correct answer Sheena Kaul

      Hi Derik,

      I just checked for the update on your issue and I believe a senior support agent was able to contact you and settle a resolution with you.

      Let me know if you still have any issues.

      Regards,

      Sheena

      2 replies

      derikjohnson
      derikjohnsonAuthor
      Known Participant
      March 20, 2018

      This issue has not been resolved to my (the customers) satisfaction. I have been a loyal Adobe customer for over 20 years, I would appreciate it (since I can't call anyone at Adobe about this isssue), that someone from Adobe call me so that this can be taken care of. I really don't appreciate having to spend hours, and hours, and hours of my time having to deal with this. I NEED SOMEONE TO CALL ME--OR YOU WILL LOOSE MY ADOBE STOCK BUSINESS FOREVER.

      derikjohnson
      derikjohnsonAuthor
      Known Participant
      March 22, 2018

      Hi Sheena,

      This has not been taken care of yet

        I received a call from someone named Shiva apparently from Adobe in India to discuss the situation, I missed the call and have to email him to set up another time, but he made it clear in his voice message that he has no idea what he is supposed to talk to me about. So basically you blind transferred me to someone else, without even bothering to make them aware of the situation, or even prepping them on what is going on. Further, from what I gathered from his voicemail, he doesn't appear to be a manager or someone in authority. Is he a supervisor or someone in authority at Adobe Stock? Or is he just a low level employee. If he is not a manager or supervisor, then you are just wasting my time. I need to speak to someone at Adobe stock, who has been appraised of the situation before I talk to them and who has the ability/authority to do something about this situation. Just having some random person at Adobe Stock call me who doesn't know anything about the situation is completely unprofessional, and has no customer service value whatsoever.

      Regards,

      Derik

      Sheena Kaul
      Sheena KaulCorrect answer
      Legend
      March 23, 2018

      Hi Derik,

      I just checked for the update on your issue and I believe a senior support agent was able to contact you and settle a resolution with you.

      Let me know if you still have any issues.

      Regards,

      Sheena

      twaritar3263062
      twaritar3263062
      Participating Frequently
      March 15, 2018

      Looping in Beverley Gray​ to help you better.

      derikjohnson
      derikjohnsonAuthor
      Known Participant
      March 15, 2018

      Is she someone who can get this resolved for me? I would appreciate it this could be taken care of once and for all. This is really a pain.

      twaritar3263062
      twaritar3263062
      Participating Frequently
      March 16, 2018

      Hi Derik,

      Sorry for the poor experience.

      I did go through your account details and noticed that the licenses from Fotolia were migrated on 8th March 2017, so expired on 8th March 2018.

      You may refer Fotolia Migration FAQs - https://stock.adobe.com/fotolia/login​ for more details.

      Also, I see there is an issue in your account for which I am getting it checked by the concerned team and will be updating you about the same.

      Regards

      Twarita

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