Participant

Answered

Adobe Page Crashes

Forum|Forum|7 years ago
December 22, 2018
9 replies
4838 views

Hi all. Starting earlier this week, Adobe keeps crashing after I enter a search string. The page becomes unresponsive. I am using Chrome. I also tried Firefox, both with the same exact results. I cleared my Chache, restarted, rebooted, everything short of reinstalling my OS. Happened again this morning.

Suggestions?

Troubleshooting

This topic has been closed for replies.

Correct answer WendellaBee

Hello,

We've pushed a fix for this issue to production, please sign out of the Adobe Stock website, clear your browser history and sign back into the site. Let us know if you experience any issues.

EBQ

WendellaBeeCorrect answer

Adobe Employee

Hello,

We've pushed a fix for this issue to production, please sign out of the Adobe Stock website, clear your browser history and sign back into the site. Let us know if you experience any issues.

EBQ

L

lorilinstruth

Inspiring

Seems to be working for me now, thanks very much!

Sheena Kaul

Community Manager

You're welcome!

kathleenw66787981

Participant

I have also been experiencing the "Unresponsive Pages" using Chrome and LastPass. Never had problems in the past using both.

If I disable the LastPass extension in Chrome, everything is fine. If I use Microsoft Edge with LastPass, everything is fine.

Sheena Kaul

Community Manager

Looping in EvilBugQueen1 for expert advise.

WendellaBee

Adobe Employee

I have escalated this to our engineering team. Disabling the extension after sign in or switching to Safari or Edge are possible workarounds for this.

LastPass Forums • View topic - Unable to search in Adobe Stock with LP plugin or tab open may have additional information about this issue as well.

EBQ

richardf48537383

Participating Frequently

Chrome using lastPass renders the adobe.stock website impossible to use. Simply crashed on login every time.

Had to move to Safari - no other option worked.

Frustrating to have to open a separate browser for one specific website - LastPass has no impact on any other sites I visit.

Hope someone can fix this issue asap.

D

DanielRiedel93

Participant

I had the same problem and it looks as if disabling Last Pass does solve the problem. However Adobe this is not a fix. Disabling one of my security tools for Adobe Stock should be considered a larger issue and will hope that you resolve soon.

Abambo

Community Expert

Did you look it also this way? Last Pass should not block legit pages.

What does Last Pass support say?

ABAMBO | Hard- and Software Engineer | Photographer

D

DanielRiedel93

Participant

I passed on your note, we will see what they say.

E

elaineh47132057

Participating Frequently

It worked for me on Chrome to disable Last Pass.

K

katecaplisart

Participant

Have the same problem.

MacOs, Google Chrome, Lass Pass enabled, Incoginito Mode....the site works fine

THEN I SIGNED IN, same browser, same OS but disabled LAST PASS ...DID NOT WORK!

AS SOON AS I SIGN IN THE SITE NO LONGER WORKS! THE PAGE SIMPLY FREEZES. ADOBE FIX IT!

As others have said, it is not the extension, it is not the browser. The page and site freezes AFTER I SIGN IN. Your site's security is slowing down or in my case simply crashing your website which makes using Adobe Stock worthless...

twaritar3263062

Participating Frequently

Looping in Sheena Kaul for expert help.

awolf504

Participating Frequently

I have been having Adobe Stock be incredibly slow and just about unusable....really it took me an HOUR to navigate, locate and download 4 images, repeatedly having to kill the page and start over. Every other website I go to in multiple browsers operates just fine. Adobe stock is the only one that is doing this. I see by the comments that different things MIGHT have worked for different people having similar issues. I am mainly using Chrome and this only started happening last week. I don;t want to use yet another browser, I would likely opt for a different stock source if that is what is needed. Adobe- can I get some help please?

twaritar3263062

Participating Frequently

Hi Robert and Angela,

We're so sorry for the inconvenience caused to you. Please disable all browser extensions, then add them back individually to determine what may be causing the issue. We have seen several reports of the Last Pass browser extension causing issues, customers use this to sign into the Adobe Stock site. Disabling this extension after sign-in is a possible workaround.

Switch your browser to incognito or private mode.

Feel free to update this thread if you still face the same issue.

Regards,

Twarita

J

jeremyb86169389

Participant

I don't think it's just the LastPass extension. Disabling it DOES improve the problem, but if I do NOT disabled LastPass and allow it in Incognito Mode it works in Incognito Mode but not in the normal mode.

Also, this is only a problem on the Adobe site. No other stock photography sites have this problem.

Abambo

Community Expert

What were your network changes? Are you behind a corporate network? Do you have some network protection software that got an update?

ABAMBO | Hard- and Software Engineer | Photographer

robertg86076616Author

Participant

None of those. It was working just fine until a few days ago. I use it at home on my MacBook Pro.

Robert Grossman

[moderator deleted phone number.]

R

Remirol4640069

Participant

I use a Windows PC and all works fine. And I'm not aware that a MacOS systems should have problems. Did you install a program just before?

Hey guys,

I was seeing this in Chrome on both my MacBook Pro and iMac. Turns out it's the LastPass extension (Version 4.21.2). Disabling this extension allows the Adobe Stock pages to load properly.

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