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N
Natmachine
Participant
December 20, 2018
Answered

Adobe Stock 12 month plan ended - 15 credits remain but CANNOT USE THEM!

  • December 20, 2018
  • 1 reply
  • 212 views

I think it is disgusting that Adobe have charged me for credits, credits that I PURCHASED and SHOULD OWN yet because my 12 month plan has ended and I did not wish to renew it, I cannot use my PAID for images unless I resubscribe!

I consider this to be fraudulent.... you can't charge someone for something and then not allow them to use the credits!

At least being a Creative Cloud subscriber you would think I could access my paid for credits!

Very bad Adobe. 😞

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Natalie,

    We are sorry to hear that you feel such a way, we at Adobe try to provide a great experience to our customers.

    I have checked your account details and noticed that your Adobe Stock subscription has been suspended and that is the reason you are unable to access your remaining credits.

    Additionally, I would like to inform that you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    For more information, please refer to Common Questions about plans, purchasing, and availability, Adobe Stock

    Note: The downloaded images always remain in the license history.

    Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    December 20, 2018

    Hi Natalie,

    We are sorry to hear that you feel such a way, we at Adobe try to provide a great experience to our customers.

    I have checked your account details and noticed that your Adobe Stock subscription has been suspended and that is the reason you are unable to access your remaining credits.

    Additionally, I would like to inform that you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    For more information, please refer to Common Questions about plans, purchasing, and availability, Adobe Stock

    Note: The downloaded images always remain in the license history.

    Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

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