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S
Safora.Kz
Participant
July 5, 2023
Question

Adobe Stock a TOTAL SCAM!

  • July 5, 2023
  • 1 reply
  • 203 views

I did not sign up for an annual subscription and I can't seem to be able to cancel it without paying cancellation fee for something that I don't use!! I have tried reaching to customer services but they finish the chats without answering/resolving my issue. TOTAL SCAM that I did not sign up for! 

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1 reply

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
July 5, 2023

You probably signed up for a free trial and did not cancel before the trial period ended. The terms of the trial clearly indicate that you're entering into an annual subscription if you don't cancel the trial.

Jill C., Forum Volunteer
S
Safora.KzAuthor
Participant
July 5, 2023

 I am not a new user to Adobe suite and have a annual subscription for creative cloud for over 5 years now. I did cancel the subscription for Adobe stock as it was useless to me but due to no fault of my own it didn't work. I was having issues with my creative cloud and account details around that time and I had contacted customer services regarding it all. In any case the issue has been resolved now and the subscription that I didn't sign up for has been ended. 

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 5, 2023

Try Twitter!

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
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