Why is this particular "agent" deliberately ignoring requests and disconnecting from chats intentionally? This is probably the 3rd-4th time this has happened with the past hour. The individual's name is Ishaan is ignoring my question.
My oriignal question about Adobe stock audio and Youtube copyright claim is:
I licensed an audio track with content I.D. # 452607235. I uploaded a video on Youtube that contains the audio and a copyright claim appeared. I disputed the claim with the license code. However, the dispute was denied. The claim should not have been denied based on the terms and coditions of adobe stock use.
How do i resolve this issue.
And something needs to be done about Ishaan because this person has wasted so much of my time. I hope this individual isn't representative of Adobe Stock as a company because it is incredibly disrespectful and unprofessional.
"Adobe Virtual Assistant
Today 5:11 PM
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5:11 PM
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I licensed an audio track with content I.D. # SSN REDACTED. I uploaded a video on Youtube that contains the audio and a copyright claim appeared. I disputed the claim with license code... However, the claim was denied. The claim should not have been denied and i would appreciate is the issue is address as soon as possible.
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You are now connected to Ishaan, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
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Ishaan
Hello, I'd be happy to help you today, let me first pull up your account information and access your details.
Ishaan has left the conversation.
While this conversation has ended, feel free to come back anytime you need help.
Today 5:16 PM
Hi Kristopher, I'm the Adobe Virtual Assistant. How can I help you?
adobe stock license
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adobe stock audio copyright claim on youtube
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5:17 PM
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You are now connected to Ishaan, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
Ishaan
Hello, I'd be happy to help you today, let me first pull up your account information and access your details.
May I know file id of stock file in which you are facing issue?
452607235
Ishaan
Kristopher, as I can see you have purchased that file with standard license, I am sharing Standard license terms and conditions with you which will clarify to you that where you can use your standard license files.
I already have the understsnding. I want to know why when it was used on youtube and i provided the license code was it denied.
Ishaan
Standard licenses With a Standard license, you may:
Create merchandise or products for resale or distribution where the main value of the product is associated with the asset itself. For example, you can't use the asset to create a poster, t-shirt, or coffee mug that someone would buy specifically because of the asset printed on it.
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License code?
5:39 PM
When you license and audio file and use that file on Youtube, there may be a copyright claim. The license code is to be used to dispute the copyright claim.
To clarify: I have already responded to the Youtube copyright claim with the appropriate license code. Per website: https://stock.adobe.com/audio-copyright-claims, "The copyright claim should be cleared shortly.". However, it was not cleared.
Sorry for the mess. The problem with Ishaan is probably a technical issue.
The problem with YouTube is basically a YouTube issue. Giving the correct keys should have resolved the issue. Did you contact YouTube support on this?
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