• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe Stock Audio and Youtube Copyright Claim: Ishaan

New Here ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

Why is this particular "agent" deliberately ignoring requests and disconnecting from chats intentionally? This is probably the 3rd-4th time this has happened with the past hour. The individual's name is Ishaan is ignoring my question. 
 
My oriignal question about Adobe stock audio and Youtube copyright claim is: 
 
I licensed an audio track with content I.D. # 452607235. I uploaded a video on Youtube that contains the audio and a copyright claim appeared. I disputed the claim with the license code. However, the dispute was denied. The claim should not have been denied based on the terms and coditions of adobe stock use. 
 
How do i resolve this issue.
 
And something needs to be done about Ishaan because this person has wasted so much of my time. I hope this individual isn't representative of Adobe Stock as a company because it is incredibly disrespectful and unprofessional.
 
"Adobe Virtual Assistant
 
 

 

 
Today  5:11 PM
 
 

 

Tell me how I can best help you.

Chat with an agent
Something else
5:11 PM

Chat with an agent

 
 
 

 

Ok. Connecting you to an agent who can help.

 
 
We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.
 

I licensed an audio track with content I.D. # SSN REDACTED. I uploaded a video on Youtube that contains the audio and a copyright claim appeared. I disputed the claim with license code... However, the claim was denied. The claim should not have been denied and i would appreciate is the issue is address as soon as possible.

Read Entire Message
 
 
You are now connected to Ishaan, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
 

Please connect with person who can remain on chat

 
Ishaan
 

 

Hello, I'd be happy to help you today, let me first pull up your account information and access your details.

 
 
Ishaan has left the conversation.
 
 
While this conversation has ended, feel free to come back anytime you need help.
 
Today  5:16 PM
 
 

 

Hi Kristopher, I'm the Adobe Virtual Assistant. How can I help you?

 

adobe stock license

 
 
 

 

I want to make sure I understand clearly. Which of these categories best describes your issue?

 
 

Something else

 
 
 

 

I'm still learning. Could you describe the issue differently or tell me your goal?

 

representative

 
 
 

 

I want to make sure I understand clearly. How would you like to connect with an agent?

 
 

Continue in chat

 
 
 

 

To help you faster, please tell me what you need help with.

 

adobe stock audio copyright claim on youtube

 
 
 

 

I want to make sure I understand clearly. Which of these categories best describes your issue?

 
5:17 PM

Get help with Stock

 
 
 

 

Tell me which app you need help with.

 

STOCK

 
 
 

 

Ok. Connecting you to an agent who can help.

 
 
We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.
 
 
Sorry for the delay. We’re busier than expected. Thank you for your patience.
 

?

 
 
You are now connected to Ishaan, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
 
Ishaan
 

 

Hello, I'd be happy to help you today, let me first pull up your account information and access your details.

May I know file id of stock file in which you are facing issue?

 

452607235

 
Ishaan
 

 

Kristopher, as I can see you have purchased that file with standard license, I am sharing Standard license terms and conditions with you which will clarify to you that where you can use your standard license files.

 

I already have the understsnding. I want to know why when it was used on youtube and i provided the license code was it denied.

 
Ishaan
 

 

Standard licenses With a Standard license, you may:

Reproduce up to 500,000 copies of the asset in all media, including product packaging, printed marketing materials, digital documents, or software. Include the asset in email marketing, mobile advertising, or a broadcast or digital program if the expected number of viewers is fewer than 500,000. Post the asset to a website with no limitation on viewers. If the asset is used in an editorial manner, attribution is required in this format (© Author Name - stock.adobe.com). Include the asset in products in a minor way, such as in a textbook. With a Standard license, you may not:

Create merchandise or products for resale or distribution where the main value of the product is associated with the asset itself. For example, you can't use the asset to create a poster, t-shirt, or coffee mug that someone would buy specifically because of the asset printed on it.

Read Entire Message

License code?

5:39 PM
 

When you license and audio file and use that file on Youtube, there may be a copyright claim. The license code is to be used to dispute the copyright claim.

As I was mentioning, why was my dispute denied when I purchased the license and used the license code?

There was no rationale or justified reason for it to be denied.

5:41 PM
Ishaan
 

 

I have found perfect solution for you.

 
 
Ishaan has left the conversation."
TOPICS
Audio

Views

203

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

To clarify: I have already responded to the Youtube copyright claim with the appropriate license code. Per website: https://stock.adobe.com/audio-copyright-claims, "The copyright claim should be cleared shortly.". However, it was not cleared. 

 

Why?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 26, 2023 Jun 26, 2023

Copy link to clipboard

Copied

LATEST

If you've followed the instructions and the claim hasn't cleared you'll need to contact YouTube support.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 26, 2023 Jun 26, 2023

Copy link to clipboard

Copied

Sorry for the mess. The problem with Ishaan is probably a technical issue. 

 

The problem with YouTube is basically a YouTube issue. Giving the correct keys should have resolved the issue. Did you contact YouTube support on this?

 

Calling @WendellaBee for a follow-up.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started