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Adobe stock cancellation

Community Beginner ,
Dec 02, 2018 Dec 02, 2018

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Can anybody tell me how to cancel Adobe Stock membership. I signed up for the 30 day trial which ends today. Have already been charged for my first month but I dont want it! Can find nowhere to cancel through my account. Nobody is available on live chat and no contact number available.

This is an absolute joke!

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Adobe Employee , Dec 03, 2018 Dec 03, 2018
Collen,Thanks for the feedback. I will definitely pass this concern to the team.Regards,Twarita

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New Here ,
Dec 02, 2018 Dec 02, 2018

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Same for me. No way to cancel the yearly subscription that I now have to pay monthly for. No warning either.

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Community Beginner ,
Dec 02, 2018 Dec 02, 2018

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I just checked my emails too and no notification. Funny how we are bombarded with emails on everything else! Really disappointed that Adobe would act in this way towards customers. Especially when most of us pay for other apps. I waited two hours for a rep to come online before I gave up. Probably pointless to attempt again tomorrow.

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Adobe Employee ,
Dec 03, 2018 Dec 03, 2018

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Hi Natasha,

Please see the thread https://forums.adobe.com/thread/2203530 for more details.

Regards,

Twarita

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Adobe Employee ,
Dec 03, 2018 Dec 03, 2018

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Hi Collen,

I apologize for the poor experience you had with the cancellation of Adobe Stock.

Your Adobe Stock subscription has been cancelled and a refund has been initiated for the same. The amount will be reflecting in your account in the next 5-7 business days.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Community Beginner ,
Dec 03, 2018 Dec 03, 2018

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Thank you for rectifiying the situation. I feel that you definitely need to make cancellations easier for customers.

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Adobe Employee ,
Dec 03, 2018 Dec 03, 2018

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Collen,

Thanks for the feedback. I will definitely pass this concern to the team.

Regards,

Twarita

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