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C
colaem
Participant
December 2, 2018
Answered

Adobe stock cancellation

  • December 2, 2018
  • 2 replies
  • 593 views

Can anybody tell me how to cancel Adobe Stock membership. I signed up for the 30 day trial which ends today. Have already been charged for my first month but I dont want it! Can find nowhere to cancel through my account. Nobody is available on live chat and no contact number available.

This is an absolute joke!

      This topic has been closed for replies.
      Correct answer twaritar3263062

      Collen,

      Thanks for the feedback. I will definitely pass this concern to the team.

      Regards,

      Twarita

      2 replies

      twaritar3263062
      twaritar3263062
      Participating Frequently
      December 3, 2018

      Hi Collen,

      I apologize for the poor experience you had with the cancellation of Adobe Stock.

      Your Adobe Stock subscription has been cancelled and a refund has been initiated for the same. The amount will be reflecting in your account in the next 5-7 business days.

      Hope this helps!

      Feel free to update this thread in case of any additional questions.

      Regards,

      Twarita

      C
      colaemAuthor
      Participant
      December 3, 2018

      Thank you for rectifiying the situation. I feel that you definitely need to make cancellations easier for customers.

      twaritar3263062
      twaritar3263062Correct answer
      Participating Frequently
      December 3, 2018

      Collen,

      Thanks for the feedback. I will definitely pass this concern to the team.

      Regards,

      Twarita

      N
      natashal56638044
      Participant
      December 2, 2018

      Same for me. No way to cancel the yearly subscription that I now have to pay monthly for. No warning either.

      C
      colaemAuthor
      Participant
      December 2, 2018

      I just checked my emails too and no notification. Funny how we are bombarded with emails on everything else! Really disappointed that Adobe would act in this way towards customers. Especially when most of us pay for other apps. I waited two hours for a rep to come online before I gave up. Probably pointless to attempt again tomorrow.

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