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bensegarra29
bensegarra29
Participant
August 1, 2017
Answered

Adobe Stock Cancellation

  • August 1, 2017
  • 1 reply
  • 580 views

I signed up for the 14 day free trial of adobe stock and realized I wouldn't be getting much use out of it so I tried to cancel for a couple hours, it was difficult, but finally I thought I was able to do so. Now I look at my account information to see that I have been billed twice for $30 in the past two months. I have downloaded one photo during the 14 day trial and I won't get any use personally from this service. I have been an adobe customer for a while and I will continue to use photoshop and lightroom. I want to cancel my subscription but the fee is astronomically expensive and I can't afford it. I need my subscription cancelled and the fee waved, I have been a loyal customer for years. It was very unclear I would be bound as part of a subscription service contract and it was very difficult to cancel during the trial period.  I have already paid for the months I have used it. Please cancel my membership and waive the cancellation fee. 

This topic has been closed for replies.
Correct answer Sheena Kaul

Then there was a misunderstanding. It wants me to pay $90 for the cancellation which is ridiculous! I feel like I was tricked into paying a crazy amount for something I don't use! You guys got your $60 from me for virtually no use of adobe stock, I just want to be out of this subscription of adobe stock without having to shell out $90 that I don't have.


I apologize Ben for the misunderstanding.

Let me get the case escalated and you will be contacted for the same shortly.

1 reply

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
August 2, 2017

Hi Ben,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

In case you already have, please let me know the case reference number for your interaction with support so that I can help you out.

Regards,

Sheena

bensegarra29
bensegarra29Author
Participant
August 2, 2017

I already contacted them and they didn't want to cancel it for me. I've basically spent $60 between 2 months of subscription on one photo that I never even used. I literally can not afford it at the moment or the cancellation fee. I have been an adobe customer for years and pay for photoshop and Lightroom when I can easily have torrented them instead for free, but I don't because I respect your company. I thought I cancelled the subscription before the initial 14 days and because it was so difficult to do, now I am $60 poorer and stuck in somet I get no use out of. Please cancel my subscription to adobe stock and waive the cancellation fee.

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
August 2, 2017

Hi Ben,

I tried to check your account for the Stock subscription cancellation and it seems that you had contacted for the creative cloud subscription which was resolved.

Is there a case reference number that you have wherein I look for your interaction with support where they were not able to help you?

Regards,

Sheena

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