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shayneg41774512
Participant
January 20, 2019
Answered

Adobe Stock crashes every time a try to select a picture! Anyone else having this issue?

  • January 20, 2019
  • 2 replies
  • 491 views

I have a very tight deadline and this is making me crazy. Is this happening to anyone else?

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hello JG,

    We've pushed a fix for this issue to production, clearing your browser history/cache will ensure that you are accessing the updated version of the website.

    EBQ

    2 replies

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    January 22, 2019

    Hi S. G.,

    Is this a new issue? Have you previously been able to select images from the Adobe Stock website? Are you running any browser extensions? There is currently a known issue with LastPass and disabling the extension after successfully signing in or switching to Safari or Edge may allow you to workaround this until we have a fix, which we expect very soon.

    EBQ

    A
    Anonymous
    January 23, 2019

    Hi! I am having the same issue. I have disabled all extensions but do not want to clear my browser history as I don't want to reset all of my passwords and am doing research I'd like to not erase progress in. I have tried Adobestock in Firefox as well and while it lets me sign in, selecting a photo is impossible. This has been an issue for the past month but it's not been unusable. Very frustrating to pay for a subscription and not be able to use.

      WendellaBee
      Adobe Employee
      WendellaBeeCorrect answer
      Adobe Employee
      January 23, 2019

      Hello JG,

      We've pushed a fix for this issue to production, clearing your browser history/cache will ensure that you are accessing the updated version of the website.

      EBQ

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      January 20, 2019

      how do you select a picture ? OS and version? Broser and version?

      ABAMBO | Hard- and Software Engineer | Photographer
      mjd1986
      mjd1986
      Participant
      January 21, 2019

      I am having the exact same issue.

      Google Chrome OS - Version 71.0.3578.127 (Official Build) (64-bit)

      Obviously browser is Chrome.

      Run a search, results page comes up, page then crashes, becoming unresponsive before an image can even be selected.

      Have tested on a range of search terms, with the same outcome.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      January 21, 2019

      Sorry, I have absolute no experience with Chrome OS. I can only confirm that on my OSes (Windows 7 and 10 and iOS) Adobe stock works without a major glitch. iOS support, however, is currently limited.

      ABAMBO | Hard- and Software Engineer | Photographer
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