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Adobe Stock crashes every time a try to select a picture! Anyone else having this issue?

New Here ,
Jan 20, 2019 Jan 20, 2019

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I have a very tight deadline and this is making me crazy. Is this happening to anyone else?

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Adobe Employee , Jan 23, 2019 Jan 23, 2019
Hello JG,We've pushed a fix for this issue to production, clearing your browser history/cache will ensure that you are accessing the updated version of the website.EBQ

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Adobe Community Professional ,
Jan 20, 2019 Jan 20, 2019

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how do you select a picture ? OS and version? Broser and version?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 20, 2019 Jan 20, 2019

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I am having the exact same issue.

Google Chrome OS - Version 71.0.3578.127 (Official Build) (64-bit)

Obviously browser is Chrome.

Run a search, results page comes up, page then crashes, becoming unresponsive before an image can even be selected.

Have tested on a range of search terms, with the same outcome.

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Adobe Community Professional ,
Jan 21, 2019 Jan 21, 2019

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Sorry, I have absolute no experience with Chrome OS. I can only confirm that on my OSes (Windows 7 and 10 and iOS) Adobe stock works without a major glitch. iOS support, however, is currently limited.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 22, 2019 Jan 22, 2019

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Hi S. G.,

Is this a new issue? Have you previously been able to select images from the Adobe Stock website? Are you running any browser extensions? There is currently a known issue with LastPass and disabling the extension after successfully signing in or switching to Safari or Edge may allow you to workaround this until we have a fix, which we expect very soon.

EBQ

EBQ

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New Here ,
Jan 23, 2019 Jan 23, 2019

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Hi! I am having the same issue. I have disabled all extensions but do not want to clear my browser history as I don't want to reset all of my passwords and am doing research I'd like to not erase progress in. I have tried Adobestock in Firefox as well and while it lets me sign in, selecting a photo is impossible. This has been an issue for the past month but it's not been unusable. Very frustrating to pay for a subscription and not be able to use.

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Adobe Employee ,
Jan 23, 2019 Jan 23, 2019

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Hello JG,

We've pushed a fix for this issue to production, clearing your browser history/cache will ensure that you are accessing the updated version of the website.

EBQ

EBQ

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