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Maggy_RMS
Participant
May 12, 2023
Answered

Adobe Stock-Daily Limit of Free Downloads Message??

  • May 12, 2023
  • 4 replies
  • 11057 views

I have the $599/yr subscription and have downloaded over a hundred free images since January. Suddenly today, in Adobe Stock, I tried to download an image and got a pop up that said "You've reached your daily limit of free downloads" AND offers for me to start a free trial when I have a paid subscription??? This was my first free image I was trying to get today and I have NEVER seen this since I started using Adobe Stock when I have downloaded a dozen in a day sometimes in the past. What's happening?

    This topic has been closed for replies.
    Correct answer Heather220145578qyo

    Hello @Heather220145578qyo, 

    I've just checked your account and it has been approximately 19 minutes since the 24-hour mark as of 2:59 PM PST. Could you please try again and let us know if you are still seeing the limit message?


    Thanks for getting back to me so quickly! It worked this morning and I was able to download.
    So are you saying the 24-hour period is not something that renews a the same time each day--but something that counts down from the actual time of your third download? 

    4 replies

    L
    Community Manager
    Liza5C0CCommunity Manager
    Community Manager
    May 12, 2023

    Hello @Maggy_RMS, 

    What you are seeing is within the expected behavior as of now. The free daily download limit has recently been decreased, which is why you are encountering a pop-up message that states, 'You've reached your daily limit of free downloads. The limit is now set at 3 per day for non-paying Adobe Stock users. Upon reviewing your account, it appears that you have a Creative Cloud app subscription that does not include Adobe Stock and this is the reason why you are seeing the pop-up. 

    In any case, thank you for providing your feedback, and I will ensure that it is shared with our product team.

      M
      MikeWright123
      Participant
      May 17, 2023

      3 assets per day, down from 100. What's the reason for such a dramatic decrease?

        acme-scottp
        acme-scottp
        Inspiring
        May 18, 2023
        quote

        This sudden uncommunicated change does not make me want to buy a subscription; it is having the opposite effect. As a business owner I need stability in my workflow and Adobe making these changes suddenly and with no communication makes me question what other products and services they may suddenly change in the future with no notice. 


        By @acme-scottp

        If I had read you correctly, you would not have taken a subscription if the limit stayed at its current value. When you have a paid subscription, updates to your subscription happen only at the renewal, and they get communicated to you.


        No, I occasionally still buy credits to get assets I need that aren't in the free collection, but currently I have no need a full subscription.

        I also don't understand the argument that converting to a 3/day limit will help drive subscriptions when there are so many other free stock sites out there that people who don't have any intention to pay Adobe for any subscriptions can go to.

        As I'm already paying for other Adobe's services and the free stock collection kept me coming back to Adobe Stock, when I did need an assets that wasn't free I was happy to pay Adobe for it, as I felt that I was getting value from the free collection, just not frequently enough to need to pay a monthly fee. The change in the limit does not change my need for stock assests but the sudden associated costs with continuing to use Adobe Stock and how it was handeled does not make me want to run for my credit card. 

          absolut.lilith
          absolut.lilith
          Participant
          May 12, 2023

          I am having the same issue. I downloaded two vectors yesterday, then got that same popup window. So I just tried again (a full 24-hours after my last download yesterday) and I'm still getting that message.

          This is the first time I've run into this EVER, and some days I download a lot of little teeny vectors to edit and add shapes and textures to larger projects I'm working on. There have been days when I've downloaded over 15 images and never got that pop-up.

          It would be nice if they would tell us our daily limit, or just tell us that our All Apps subscription no longer includes ANY free images/vectors/art of any kind.

            Abambo
            Community Expert
            AbamboCommunity Expert
            Community Expert
            May 13, 2023

            The free assets are not dependent on any subscription. It appears that there is currently a 3-assets/day limit. If you have an all-apps subscription, you could try out Adobe Express, which includes access to assets from Adobe stock with a limited use licence. https://stock.adobe.com/license-terms#limitedLicenses

            ABAMBO | Hard- and Software Engineer | Photographer
            Jill_C
            Community Expert
            Jill_CCommunity Expert
            Community Expert
            May 12, 2023

            The limit on free downloads is mentioned on this page, though it doesn't state what that limit is. It also doesn't state what time zone is used to implement that daily limit.
            https://helpx.adobe.com/stock/faq.html

            Jill C., Forum Volunteer
              T
              Test Screen Name
              Legend
              May 12, 2023

              Just noting this seems to be the same problem as in Limit imposed on free assets? - Adobe Support Community - 13788098

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