Adobe Stock-Daily Limit of Free Downloads Message??

Forum|Forum|2 years ago
May 12, 2023
4 replies
10981 views

I have the $599/yr subscription and have downloaded over a hundred free images since January. Suddenly today, in Adobe Stock, I tried to download an image and got a pop up that said "You've reached your daily limit of free downloads" AND offers for me to start a free trial when I have a paid subscription??? This was my first free image I was trying to get today and I have NEVER seen this since I started using Adobe Stock when I have downloaded a dozen in a day sometimes in the past. What's happening?

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Correct answer Heather220145578qyo

Hello @Heather220145578qyo,

I've just checked your account and it has been approximately 19 minutes since the 24-hour mark as of 2:59 PM PST. Could you please try again and let us know if you are still seeing the limit message?

Thanks for getting back to me so quickly! It worked this morning and I was able to download.

So are you saying the 24-hour period is not something that renews a the same time each day--but something that counts down from the actual time of your third download?

L

Liza5C0C

Community Manager

Hello @Maggy_RMS,

What you are seeing is within the expected behavior as of now. The free daily download limit has recently been decreased, which is why you are encountering a pop-up message that states, 'You've reached your daily limit of free downloads. The limit is now set at 3 per day for non-paying Adobe Stock users. Upon reviewing your account, it appears that you have a Creative Cloud app subscription that does not include Adobe Stock and this is the reason why you are seeing the pop-up.

In any case, thank you for providing your feedback, and I will ensure that it is shared with our product team.

H

Heather220145578qyo

Participant

Hi,

I've also seen the daily limit message but it's been 24 hours since my last download and I'm still not able to download an image. It give me the daily limit message. Can you help me understand why? Thanks for your assistance!

L

Liza5C0C

Community Manager

Hello @Heather220145578qyo,

I've just checked your account and it has been approximately 19 minutes since the 24-hour mark as of 2:59 PM PST. Could you please try again and let us know if you are still seeing the limit message?

absolut.lilith

Participant

I am having the same issue. I downloaded two vectors yesterday, then got that same popup window. So I just tried again (a full 24-hours after my last download yesterday) and I'm still getting that message.

This is the first time I've run into this EVER, and some days I download a lot of little teeny vectors to edit and add shapes and textures to larger projects I'm working on. There have been days when I've downloaded over 15 images and never got that pop-up.

It would be nice if they would tell us our daily limit, or just tell us that our All Apps subscription no longer includes ANY free images/vectors/art of any kind.

Abambo

Community Expert

The free assets are not dependent on any subscription. It appears that there is currently a 3-assets/day limit. If you have an all-apps subscription, you could try out Adobe Express, which includes access to assets from Adobe stock with a limited use licence. https://stock.adobe.com/license-terms#limitedLicenses

ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Community Expert

The limit on free downloads is mentioned on this page, though it doesn't state what that limit is. It also doesn't state what time zone is used to implement that daily limit.
https://helpx.adobe.com/stock/faq.html

Jill C., Forum Volunteer