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Rich5C1F
Participant
August 2, 2022
Question

Adobe Stock error when accessing Libraries

  • August 2, 2022
  • 2 replies
  • 756 views

Getting the error " We couldn’t load your libraries. Try again by viewing all libraries." when trying to access stock libraries on the website.  It's not a sync issue, all my libraries are up accessible on the desktop apps, but I cannot access the libraries or add photos from the website.

Chrome on a PC tried a couple of other browsers and got the same error message.

    This topic has been closed for replies.

    2 replies

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    August 3, 2022

    Hi @Rich5C1F,

    Could you please try the workaround posted here: https://helpx.adobe.com/ie/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html and let me know if it resolves this issue or not?

     

     

    P
    peterm58416811
    Participant
    August 22, 2024

    Hi WendellaBee

    I've got the same issue and have spent last 2.5hrs trying to figure out an Adobe bug and it still wont work. Just manually downloaded the installer to re-install CC and the installer is currupt!!  I know this is not your fault and sorry for the bluntness, but it is absolutely enranging that Adobe now has customers fixing an Adobe bug? I've currently lost $450 in time/earnings - where do I send my invoice at Adobe? Further to this I'm trying to buy stock video and the adobe stock site also wont access my collections/library's.... how do I keep track of what I've paid licences for? Is this another scam from Adobe to confuse users to double up and spend credits?

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    August 2, 2022

    Let me move this to the Stock forum for you, which is the appropriate forum for your question.

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