Skip to main content
F
Ferdinand5E1F
Participant
June 26, 2023
Question

Adobe Stock Free Trial Cancellation

  • June 26, 2023
  • 2 replies
  • 881 views

I tried the Adobe Stock Free Trial because I needed to download a HDRi file for my 3D Modelling project, the file name said it was the right type. I signed up for the trial and then downloaded it, only to realise it was false. I have tried since then to cancel my trial but there's no option to cancel. How do I do it?

    This topic has been closed for replies.

    2 replies

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    June 26, 2023

    Hi @Ferdinand5E1F,

    Was there a problem with the file you licensed? Was there an issue with the download?

     

    F
    Ferdinand5E1FAuthor
    Participant
    June 27, 2023

    No, I downloaded it fine, the file type was just incorrect, I believe it was either JPG or PNG when it should have been HDR maps.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    June 27, 2023

    As of my knowledge: HDR maps, whatevever file format this is,are not supported by Adobe stock. JPEG files are flat 24 bits (8bits/channel) files, as PNG files are also 24 bits and are supporting transparency (and a different compression).

    ABAMBO | Hard- and Software Engineer | Photographer
      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      June 26, 2023

      To cancel your subscription: https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

       

      If you have difficulties with this, you can contact Adobe Customer Care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


      For support via Twitter:
      https://twitter.com/AdobeCare

      (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
      https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



      Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


      If in doubt, ask the forum.

      ABAMBO | Hard- and Software Engineer | Photographer
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices