Adobe Stock free trial doesn't even work!

[willowretreat]

Greetings all. I have 6 days left in my Adobe Stock "free trial". This was supposed to give me 10 free assets per month. It's never worked. I tried it again today and it still doesn't work. So if I like an asset and I want to download it to my library, it asks me to purchase it. I can download the preview, but it has the Adobe Stock watermark all over it, so I can't use it. 

What is the point of offering a "free trial" if you can't even make it work for your prospective subscriber? I'm certainly not going to continue with a $38.99 per month payment! Really poor form, Adobe. 

[Jill_C]

Did you subscribe to the free trial using the same logon ID as you're using to attempt to license assets? Sometimes, people have multiple ID's, which is why they don't see their available stock credits.

[willowretreat]

Hi Jill. I only have one Adobe account. The weird thing is, when I sign in, it keeps prompting me to sign up for the free trial! But on the sidebar where it shows my account status, it clearly states "6 days remaining on your free trial." 

[Abambo]

The free trial works. I know it, I took it once. And I know other people for whom this worked.

Check your license history. You may have licensed early in your test subscription a video. 

Also, check https://account.adobe.com/plans, to see if you have a stock subscription.

[willowretreat]

Good for you. I've never licensed a video. See attached a screenshot of my current account status.