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Dakota Justus
Participating Frequently
September 25, 2017
Answered

Adobe Stock Invoice Details - Where's the image number detail?

  • September 25, 2017
  • 1 reply
  • 2121 views

Is it just me, or are others finding it difficult to manage clients' accounts for reimbursement billing purposes?

I've been using Adobe Stock for some time now and I've yet to find what image was purchased per invoice or order number.  All I see is an order number with zero details; I need to know what specifically was purchases per order number.  Is that detail hiding and I just don't see it?  Unfortunately the order number has nothing to do with the image stock number.

Thx.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Chris,

    I understand your concern but as per the workflow, the invoice only mentions the plan that you are subscribed to.

    For the details of the images that were downloaded using the plan, you can anytime refer to the license history section within your account.

    For more details, please Contact Customer Care.

    Regards,

    Sheena

    1 reply

    Brad Lawryk
    Brad Lawryk
    Legend
    September 26, 2017

    I don't believe there is an actual image number on the invoice. However, since invoices are sent out each time you license something it really shouldn't be hard to cross reference in your license history. Your license history shows the date and time you licensed an image. That should be within minutes of when you received an email invoice for the licence.

    Not convenient, but it should get you what information you need.

      D
      Dakota JustusAuthor
      Participating Frequently
      September 26, 2017

      Yes, I understand the timing reference, but that just slows me down since my accounting program in on a separate PC, not the MAC.  It's odd that Adobe, with all their smarts, has a invoice system lacking details.  I've never seen an invoice that doesn't show specifically what you purchased.

      So if I disputed a purchase, not that I would, could Adobe reference the specific file number I chose to support the invoice?  I suspect yes, so why can't they simply list it on the invoice?  Just saying.  I don't necessarily need to see the image or vector art, but a file number that can then be placed into their search box would be a nice for referencing.

      Thanks.

        Sheena Kaul
        Sheena KaulCorrect answer
        Legend
        September 26, 2017

        Hi Chris,

        I understand your concern but as per the workflow, the invoice only mentions the plan that you are subscribed to.

        For the details of the images that were downloaded using the plan, you can anytime refer to the license history section within your account.

        For more details, please Contact Customer Care.

        Regards,

        Sheena

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