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Adobe stock is a TOTAL SCAM

New Here ,
Jul 09, 2023 Jul 09, 2023

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I bought a subscription to photoshop and lightroom and i didnt sign up to a adobe stock subscription and i noticed just when i notices i was already billed multiple times, i have seen lot of people complaining about this and no one have got any actual help (at least the ones i have seen), i didn't got any email abot this and now i have to pay an excesive amount to cancel something i am not even using, i need a refund because is a lot of money i have to pay and i didn't sign up to this

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Account management , Plans and purchase

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Community Expert ,
Jul 09, 2023 Jul 09, 2023

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You DID signup, most likely for a free trial which requires you to cancel within 30 days in order to avoid having the trial become an annual subscription. Adobe does not sign users up for subscriptions or trials without them having opted in by selecting a checkbox. The fact that you were billed multiple times before you even noticed it is perhaps an indication of your attention to detail. You can contact Adobe Customer Service to try to negotiate an early termination of the subscription.

Jill C., Forum Volunteer

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Community Expert ,
Jul 10, 2023 Jul 10, 2023

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Let me correct some of your false claims.

quote

I bought a subscription to photoshop and lightroom and i didnt sign up to a adobe stock subscription


By @judith30965536dtwo

You checked out the 30-days-free trial of stock when you signed up for the plan. But you didn't think about the fact that you might have to revoke that free trial if, at the end of the trial, you would rather not subscribe to an annual stock subscription.

(you will need to look at the e-mail that Adobe did sent to you at the moment of subscribing).

Abambo_0-1688987020707.png

quote

i noticed just when i notices i was already billed multiple times,


By @judith30965536dtwo

I monitor my finances nearly daily, so, I would have seen that at the first billing cycle. I'm sorry you didn't do it, but every so often you have to deal with the consequences.

quote

i have seen lot of people complaining about this


By @judith30965536dtwo

Numerous people don't read what they sign up. This is not an evaluation, but only an observation. To conclude from all these people to the total population is wrong. Those who have read what they are committing to and/or cancelled in time, or those who have consciously chosen the subscription, will probably not write here to say, how great it is.

quote

no one have got any actual help (at least the ones i have seen),


By @judith30965536dtwo

The messages I answered here all have the key indication to get help. (go to the end of the message if you want to know how to contact Adobe)

quote

i didn't got any email abot this and now i have to pay an excesive amount to cancel something i am not even using, i need a refund because is a lot of money i have to pay and i didn't sign up to this


By @judith30965536dtwo

You received a confirmation email with the terms and conditions clearly stating what you will be billed for that moment and in a month's time, including the cancellation terms. I'm aware that this email is being sent because I recently signed up for a stock subscription.

quote

i have to pay an excesive amount to cancel something i am not even using, i need a refund because is a lot of money i have to pay and i didn't sign up to this


By @judith30965536dtwo

Early cancellation fee is half of the remaining due. That is to indemnify Adobe for your decision to terminate your annual contract, which you had made a promise to fulfil. However, if you don't use and haven't used the stock subscription, and you are not half into the year, you may contact Adobe customer care. Negotiating without any form of abuse will be beneficial to your cause.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jul 10, 2023 Jul 10, 2023

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You received a message on the day you placed your order for Photoshop and Lightroom that shows the Photography plan and Adobe Stock were ordered. If you are having issues with your subscription please contact customer care. Information can be found on the forum as it has been posted here numerous times.

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