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Let me correct some of your false claims.
I bought a subscription to photoshop and lightroom and i didnt sign up to a adobe stock subscription
By @judith30965536dtwo
You checked out the 30-days-free trial of stock when you signed up for the plan. But you didn't think about the fact that you might have to revoke that free trial if, at the end of the trial, you would rather not subscribe to an annual stock subscription.
(you will need to look at the e-mail that Adobe did sent to you at the moment of subscribing).
i noticed just when i notices i was already billed multiple times,
By @judith30965536dtwo
I monitor my finances nearly daily, so, I would have seen that at the first billing cycle. I'm sorry you didn't do it, but every so often you have to deal with the consequences.
i have seen lot of people complaining about this
By @judith30965536dtwo
Numerous people don't read what they sign up. This is not an evaluation, but only an observation. To conclude from all these people to the total population is wrong. Those who have read what they are committing to and/or cancelled in time, or those who have consciously chosen the subscription, will probably not write here to say, how great it is.
no one have got any actual help (at least the ones i have seen),
By @judith30965536dtwo
The messages I answered here all have the key indication to get help. (go to the end of the message if you want to know how to contact Adobe)
i didn't got any email abot this and now i have to pay an excesive amount to cancel something i am not even using, i need a refund because is a lot of money i have to pay and i didn't sign up to this
By @judith30965536dtwo
You received a confirmation email with the terms and conditions clearly stating what you will be billed for that moment and in a month's time, including the cancellation terms. I'm aware that this email is being sent because I recently signed up for a stock subscription.
i have to pay an excesive amount to cancel something i am not even using, i need a refund because is a lot of money i have to pay and i didn't sign up to this
By @judith30965536dtwo
Early cancellation fee is half of the remaining due. That is to indemnify Adobe for your decision to terminate your annual contract, which you had made a promise to fulfil. However, if you don't use and haven't used the stock subscription, and you are not half into the year, you may contact Adobe customer care. Negotiating without any form of abuse will be beneficial to your cause.
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
For support via Twitter:
https://twitter.com/AdobeCare
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)
Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.
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