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Adobe Stock is not working

New Here ,
Nov 16, 2022 Nov 16, 2022

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I am trying to enter Adobe Stock with my corporate account and it does not work. Can you help?

Ester271630153ufj_0-1668605238024.png

 

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General , Licensing

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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I would check (or ask the IT to check) the firewall and proxy settings. You need to be able to reach at least the stock endpoints: Adobe Creative Cloud Network Endpoints 

 

You could also try on a different computer and / or network. No need to be logged in for a first diagnosis.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Nov 17, 2022 Nov 17, 2022

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Hi, the Company IT checked and thy say is Adobe Stock page problem no issues on our side, There is a way for someone from Adobe to assist? I am paying the license and cannot access your website. 


Thanks 

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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Just to say, it's not my website, as this is a user to user forum. I'm a user like you. I can confirm that it works from my network.

Abambo_0-1668689432034.png

What about using a different browser? If I'm correct, you are using Internet Explorer, and that browser is no more maintained.

 

What is your Windows system? If you are on Windows 7 you need to make sure that you are using TLS 1.2

 (your IT should know what that is). See here for help: https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

If you want to contact Adobe Support, you can do that as follows:

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Nov 17, 2022 Nov 17, 2022

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Hi,

 

I am using Chrome. I've tried also Edge and Explorer. Same situation. Actually, when on the google results, each page I click for Adobe Stocks does not work. Nobody seems able to help. On the assistance lik you shared I see no chat. I am using Windows 10 Enterprise.

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

Abambo_0-1668695445840.png

You can also use Twitter or call support!

ABAMBO | Hard- and Software Engineer | Photographer

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