Skip to main content
P
Parkside High
Participant
March 30, 2017
Answered

Adobe Stock Membership

  • March 30, 2017
  • 2 replies
  • 1515 views

Hi Guys,

Didn't get anywhere with live chat so i'm hoping somebody can help answer my question here.

Firstly i thought i was entitled to cancel my Adobe Stock Membership at any time - is this not the case? because i was told in a very firm manor i should 'continue my commitment' when asking somebody on live chat.

Secondly, i was charged £23.99 on 1st March 2017.  I then received an email about a week ago saying my payment needs updating (obviously payment had failed) but surely i shouldnt have been charged again until 1st April?? which is the day after tomorrow. 

And annoyingly lost saved credits even though i have paid already.

Im happy to continue the membership but im reluctant to update my payment method earlier than the 1st when payment is due and i want to try and get my credits back that ive paid for as this is simply not fair.

Loving my CC memberhip - couldnt be happier but very frustrated about the Adobe Stock Membership issues.

Please Help, Many Thanks x

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi Echo,

I apologize for the troubles you are facing with Adobe Stock membership.

If the payment update is required it isn't necessarily required for charging you immediately.

You might want to login to your account and check the payment details to be sure that they are correct. Please see Managing your Membership FAQ: How do I update my payment information?

If you still have doubts, you can Contact Customer Care and get your billing checked.

Also as far as the cancellation policy is concerned, please go through the Adobe - Subscription Terms so that you are sure about the time period whenever you wish to cancel the membership, although I would hate to see you go.

Let me know if you still face issues.

Regards,

Sheena

2 replies

2
20zan
Participant
December 3, 2021

I have no idea why my stock membership is not working, its asking me to pay again for membership. Adobe chat service is not helpful at all and service to reach someone is appauling.

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
December 3, 2021

I don't see an active Adobe Stock subscription associated with the Adobe ID you are using here on the forums. You can check your active subscriptions in account management. https://account.adobe.com

 

If you wish to start a new subscription please visit https://stock.adobe.com/plans

 

 




Sheena Kaul
Sheena KaulCorrect answer
Legend
March 30, 2017

Hi Echo,

I apologize for the troubles you are facing with Adobe Stock membership.

If the payment update is required it isn't necessarily required for charging you immediately.

You might want to login to your account and check the payment details to be sure that they are correct. Please see Managing your Membership FAQ: How do I update my payment information?

If you still have doubts, you can Contact Customer Care and get your billing checked.

Also as far as the cancellation policy is concerned, please go through the Adobe - Subscription Terms so that you are sure about the time period whenever you wish to cancel the membership, although I would hate to see you go.

Let me know if you still face issues.

Regards,

Sheena

P
Parkside HighAuthor
Participant
March 30, 2017

Hi Sheena,

Thanks for your reply - that was much more helpful than before.

So can i get my lost 7 credits back then??

Because it was Adobe who have tried to take the payment early or checked my card details early for it to flag up on the system - otherwise there would be no issue with payment if They tried to take in on the 1st April as per my billing cycle.

Thank you Natalie

P
Parkside HighAuthor
Participant
March 30, 2017

Ah! I get that, assuming whenever our system charges your card after 2 business days it appears in your statement.

As per the billing cycle, I can see that the Adobe Stock charge will go through on 20th of every month and Adobe Creative Cloud charge on 1st of every month. This will help you keep a track of the funds in your account.


Thats great Sheena, thank you - now i know the actual dates i can keep track and make sure this doesnt happen again.

Thank you very much for your help and patience!

Natalie @ Echo

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices