Adobe Stock on Demand - Ihr Abo ist abgelaufen

New Here ,
Aug 30, 2018 Aug 30, 2018

Copy link to clipboard

Copied

Adobe Stock on Demand does not work.

I get the Info:

Ihr Abo ist abgelaufen. Aktualisieren Sie Ihre Rechnungsangaben, um es wieder zu aktivieren.

Than i renew my Accout / Payment information,

i get the feedback:

Vielen Dank. Ihre Zahlungsinformationen wurden aktualisiert.

But it still does not work:

Ihr Abo ist abgelaufen. Aktualisieren Sie Ihre Zahlungsinformationen, um es wieder zu aktivieren.

What can I do?

Views

587

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Aug 31, 2018 Aug 31, 2018
Manfred,Please contact our support team Support FAQ: How can I contact Adobe for support? so that they can check your account details and can assist you further with the issue.Also if you are unable to reach out to the support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link Regards,Twarita

Likes

Translate

Translate
Adobe Employee ,
Aug 30, 2018 Aug 30, 2018

Copy link to clipboard

Copied

Hi Manfred,

Sorry to hear that you are facing issues with Adobe Stock services.

I would suggest you to sign out from Adobe Stock, sign back in, and try to purchase the asset again. Also, try using a different browser and let us know if this solves your issue.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 30, 2018 Aug 30, 2018

Copy link to clipboard

Copied

Hi Twarita,

thanks for your help, but it does not help.

May be, the problem appears because i changed from a team to a single user licence.

The team licence finished at August 3. and extends to September 3.

May be, the single user licence ist not activated yet and Adobe Stock does not work therefor?

How to activate the licence – or is there no influence on Adobe Stock?

Regards,

Manfred

Am 30.08.2018 um 20:40 schrieb twaritar3263062 <forums_noreply@adobe.com>:

Adobe Stock on Demand - Ihr Abo ist abgelaufen

created by twaritar3263062 <https://forums.adobe.com/people/twaritar3263062> in Adobe Stock - View the full discussion <https://forums.adobe.com/message/10591540#10591540>

Hi Manfred,

Sorry to hear that you are facing issues with Adobe Stock services.

I would suggest you to sign out from Adobe Stock, sign back in, and try to purchase the asset again. Also, try using a different browser and let us know if this solves your issue.

Regards,

Twarita

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10591540#10591540 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10591540#10591540

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Adobe Stock by email <mailto:discussions-community-stock@adobe-v8.hosted.jivesoftware.com> or at Adobe Community <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=5184>

For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624 <https://forums.adobe.com/thread/1516624>.

This email was sent by Adobe Community because you are a registered user.

You may unsubscribe <https://forums.adobe.com/unsubscribe.jspa?email=m.kern%40liedtke-kern.de&token=a79a30a74375fc49a7bfee02ed18e02751b894ea1c75a9d08d9062b408e1a37b> instantly from Adobe Community, or adjust email frequency in your email preferences <https://forums.adobe.com/user-preferences!input.jspa>

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 31, 2018 Aug 31, 2018

Copy link to clipboard

Copied

Manfred,

Please contact our support team Support FAQ: How can I contact Adobe for support? so that they can check your account details and can assist you further with the issue.

Also if you are unable to reach out to the support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 31, 2018 Aug 31, 2018

Copy link to clipboard

Copied

Hi Twarita,

thanks for your information,

hope they can help me,

Regards

Manfred

Zitat von twaritar3263062 <forums_noreply@adobe.com>:

twaritar3263062

created the discussion

>

"Adobe Stock on Demand - Ihr Abo ist abgelaufen"

>

To view the discussion, visit:

https://forums.adobe.com/message/10593266#10593266

>

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 13, 2020 Feb 13, 2020

Copy link to clipboard

Copied

LATEST

Same problem. Need Your Help. Also

Thanks

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started