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D
delavallade-design
Known Participant
August 15, 2018
Beantwortet

Adobe Stock – On-demand

  • August 15, 2018
  • 1 Antwort
  • 961 Ansichten

Hi,

A few days ago I got this message: "Your formula has expired. Please update your payment information to reactivate your subscription."

I updated the information but the message is still there.

I was still able to buy an image (extended license) but I did not have access to the invoice. I just received the order form by email

Thank you

    Dieses Thema wurde für Antworten geschlossen.
    Beste Antwort von Sheena Kaul

    Jean, kindly click on this link here: Contact Customer Care and select the options for your issue and then you can start a chat with the support team or get a number to reach them.

    Please see Contact Support FAQ: Unable to reach support through the "Contact US" link to understand the  contact options.

    1 Antwort

    Sheena Kaul
    Sheena Kaul
    Legend
    August 15, 2018

    Hi Jean,

    I apologize for the troubles that you've been facing here with the billing.

    I checked your account here for the billing details and that's update with the card on file and we've charged the authorization charge for $1 and it has been successful. The issue here is that because of the payment issue, your subscription has moved into a suspended state.

    I would suggest you to Contact Customer Care to get the subscription reactivated.

    Let me know if you face any troubles in reaching the support.

    Regards,

    Sheena

    D
    delavallade-designAutor
    Known Participant
    August 15, 2018

    Hi,

    You said : "I would suggest you to Contact Customer Care to get the subscription reactivated."

    How can i do that ?

    I've update my payment information but the message is still there. (Votre formule a expiré)

    Sheena Kaul
    Sheena KaulAntwort
    Legend
    August 15, 2018

    Jean, kindly click on this link here: Contact Customer Care and select the options for your issue and then you can start a chat with the support team or get a number to reach them.

    Please see Contact Support FAQ: Unable to reach support through the "Contact US" link to understand the  contact options.

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