Adobe Stock RIPOFF

Forum|Forum|4 years ago
April 21, 2021
1 reply
299 views

I recently found out I had apparently, somehow, without my consent, signed up to an Adobe Stock subscriptions back on Feb 6, 2020. I used the service that day to download 1 photo and never used it again.

Recently while reviewing my bank charges I noticed Adobe Stock $29.99....

I went to chat for help. Nothing. I called the phone number. Nothing.

This is an absolute ripoff. I paid MONTHS for a service I used only once. No one can help me in customer support, they just keep sending me the terms and offering Stock at $19.99. Pffft....

I have been an Adobe customer for 15+ years and have never had such an awful experience.

Posting here is my last resort. This experience in chat and on the phone has been horrible.

This topic has been closed for replies.

WendellaBee

Adobe Employee

Hi @ryanl3329523,

I see that you disconnected before an agent could get your contact information. If you can direct message me your contact information I can pass it on to the agent and have someone contact you.

R

ryanl3329523Author

Participant

Hi @WendellaBee,

I direct messaged you my info over a month ago, I JUST GOT CHARGED AGAIN!!!!!

What kind of gawd awful customer service is this. Feel totally scammed!!!!!!!!!! And no one at supprt follows through. No one has any authority. I can't talk to someone that isn't just out sources phone operators....

PLEASE CANCEL ADOBE STOCK FOR THE LOVE OF GOD AND REFUND MY MONEY!!!!!!!!

WendellaBee

Adobe Employee

Hi @ryanl3329523,

I am not customer support. I did not receive any private message from you. Please private message with your contact information and I can request that someone from our customer care team contact you directly.

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