Adobe Stock says I don't have enough credits but I have over 1,000

[danielw30062469]

The issue is I have over 1,000 credits in Adobe Stock, however when I select a video file to download it says I have to buy it and that I have insufficient credits. Are there different types of credits?

[WendellaBee · Accepted solution]

Hi @danielw30062469,

Your organization only has a 10 asset plan. You can only license standard assets with this plan. You can license videos and premium assets on demand or you can contact customer care and upgrade to a higher value plan.

[michaelb74691741]

Hi Adobe, I am having a similar issue. I had stock credit but received a message that I had used up all my stock credit. This is happening at a very crucial time and would appreciate a swift response.

[Test Screen Name]

Contact customer service, don't wait for a reply in this user forum. Since it is urgent. 

[michaelb74691741]

how do i do that please? I tried the chat but the bot is just not smart enough to help

[WendellaBee · Accepted solution]

I see that you purchased credit packs last year. Unused credit packs expire one year after purchase. Your credit packs expired on the 20th.

[WendellaBee]

Since you posted in an old thread and thread was resolved I am locking this. If you require customer support you can search this forum for how to contact the support team.