Adobe Stock scam?
Hello. Like many others I feel duped by the "free trial." When I tried to cancel I was told I'd be charged $140. I've been charged $60 for the first two months (after "two months free") and now am being asked to pay $140 to "cancel early." I tried chatting about this two weeks ago with an online customer service rep but I was told my subscription had been cancelled due to an inactive paypal account--however the cancellation option (link) wasn't active when I had tried to cancel --and it just appeared this past weekend and actually let me cancel. The chat confused matters more because the customer service rep said my paypal account had expired, but I had obviouslyt been charged for two months. I have two adobe user accts one personal and one for my work. I believe I signed up w/ my personal account. But it looks like they were charging my work account. All very confusing and ultimately disappointing--like it was a scam, shockingly. What other stock site charges a $140 cancellation fee? I downloaded 3 images! I had much higher expectations of a company of Adobe's prestige. I'm sure the cancellation clause was listed in very fine print--but it's dishonest to not have this front and center for busy designers looking for images.
I'm not sure what to do from here except share my experience and grieve the $200 I paid for 3 images. NEVER AGAIN.
Sincerely,
Abby Dean
