Adobe Stock Self-Cancellation Question

[picturerealmstudios-au]

Hi there,

I would like to do a self-cancellation for this service. However in doing so, it will charge me a whopping fee of $178.15 USD (which is over $200 in conversion rate for my country).  Does anyone know if I cancel the day before, will it still charge me this? Is there a way to cancel without the fee?

I accepted a free trial and from the wording, it seemed like a free trial and once it finishes it doesn't charge us unless we sign up for it, but I was wrong. I have been charged one month. I should be able to use all the paid credits but if I cancel, it means I pay more to leave and lose my ability to use the credits I have paid for. They aren't losing anything, it's not like mobile data or booking reservations. If anyone knows, that would be great.

[Abambo · Accepted solution]

To cancel without a fee: you need to cancel the last month of your subscription. The early cancellation fee is half of the remaining due, so if you do not need the service for the remaining time, cancelling now would be more economical.

The trial is a free one-month trial for an annual subscription. If you do not cancel before the end of the free trial, you will get charged and you will have an annual subscription. The early cancellation fee is due to cancelling an annual subscription before the end of the term. During the first 14 days of your paid subscription, you can still cancel free of charge, and you will get refunded. Passed that date, you definitively have an annual subscription.

If you did not use the subscription after the free trial, contact Adobe customer service and negotiate a free of charge cancellation. Keeping a friendly tone helps. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

[picturerealmstudios-au]

Thanks so much!

[Abambo]

You're welcome.

[Abambo]

To bypass the bot, after the initial questions, you can type “agent” to get connected to an agent. Depending on your country and language (and the problem), some support is not available during office-closed periods.