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J
jennifero84458329
Participant
July 20, 2023
Question

Adobe Stock site glitches?

  • July 20, 2023
  • 2 replies
  • 819 views

The adobe stock site has been incredibly glitchy and slow, specifically when I am looking at images in my library. I click on an image and it lags and most of the time does not open the correct image from my library or it skips all over the place.  I pay for a stock subscription but lately I have needed to go to other stock image sites of the issues. My assistant also uses adobe and has no issues at all when she is signed in under her account. Please advise how I can fix this. I have a screen recording but the file is too big to upload.

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2 replies

J
jennifero84458329Author
Participant
July 20, 2023
I am referring to the library of my saved images on the stock website, not the cc library. It doesn’t matter what computer we use, my account is glitchy on all computers and all browsers.

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WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
July 21, 2023

These are the same libraries, do you see the same issues when you are viewing your libraries on https://assets.adobe.com/libraries?

This leads me to the usual troubleshooting tips:

  1. Clear your browser history and sign into the site again.
  2. Try a different network. If you find the issue resolves by doing this you'll want to confirm that there isn't any issue with your network provider.
  3. Disable all browser add-ons or extensions. If you find the issue is resolved by doing this then you'll need to determine which add-on or extension is hindering you.

 

 

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    July 20, 2023

    Looking at images in your library does not involve Adobe stock, but Creative Cloud file handling. And there, you have 2 cases: you are working on the libraries via a browser. Or you are working locally on the cached assets on your harddisk.

     

    If you have 2 computers, one is performing well, the other is not, you have to figure out, what the differences are between those 2 computers.

     

    Just to give you an example: I have 2 computers, one is performing well, the other has a trouble with Windows Explorer turning wild. There are differences in the configuration, but none, that would get me to expect such a problem. It's difficult in such cases to find out the problem, as it is very complex.

     

    Check both of you computers for a difference. That will help in a first step.

    ABAMBO | Hard- and Software Engineer | Photographer
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