Adobe Stock subscription cancellation and disappearance of credits

[Sofia33484680t98h]

Hey, i just paid for a month of Adobe Stock and got 10 credits, but when i cancelled subscription all of credits dissapeared, what to do ? Fill for refund or what ? 

[Jill_C · Accepted solution]

On this page, read about the terms of cancellation:
Cancel your Adobe Stock membership
which clearly says:
Caution: By canceling your Adobe Stock subscription, you lose access to any unused licenses.

Think of your Adobe Stock subscription like your cable tv subscription. Once you cancel the subscription, you no longer have access to the service.

[Abambo]

Think of your Adobe Stock subscription like your cable tv subscription. Once you cancel the subscription, you no longer have access to the service.

By @Jill_C

It's more like your phone subscription with the monthly free minutes. But it's correct: you pay for having the service maintained and in addition you get some free assets.

[Abambo]

Hey, i just paid for a month of Adobe Stock and got 10 credits, but when i cancelled subscription all of credits dissapeared, what to do ? Fill for refund or what ? 

By @Sofia33484680t98h

In addition to what @Jill_C said, when you cancelled, you even got a worning about that. But the plan credits are available until the end of the subscription.

[Sofia33484680t98h]

Hi, yes i understand, but the problem i didnt used any of credit points, so i just lost money.

[Abambo · Accepted solution]

Well, that is as documented. I understand that you are unhappy about this, but you would have needed using the plan credits. 

You may try checking with Adobe customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare
For support on Intagram: https://www.instagram.com/adobecustomercare/

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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If in doubt, ask the forum.