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ADOBE STOCK TRIAL cancel

New Here ,
Oct 21, 2022 Oct 21, 2022

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I signed up for ADOBE STOCK TRIAL but I almost never had access. today i received the payment invoice sent to my mail. i want to cancel and refund the transaction but i received a fee of US$164.95 . amount is too big. Can someone help me with this problem?

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Plans and purchase , Terms of use , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Oct 21, 2022 Oct 21, 2022

You probably got the early termination fee because you waited too long to cancel. You can cancel during the first 14 days of your paid subscription (so the second month) free of charge. Thereafter, an early termination fee of half of the remaining due has to be paid. If you haven't used the service, I propose you contact Adobe customer care and try to negotiate a waiver of the termination fee.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen

...

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Community Expert ,
Oct 21, 2022 Oct 21, 2022

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You probably got the early termination fee because you waited too long to cancel. You can cancel during the first 14 days of your paid subscription (so the second month) free of charge. Thereafter, an early termination fee of half of the remaining due has to be paid. If you haven't used the service, I propose you contact Adobe customer care and try to negotiate a waiver of the termination fee.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jun 27, 2023 Jun 27, 2023

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A certain ABAMBO give not correct answer; who decide that his answer is correct ? Who blocked the discussion after his statment. He clearly does not have legal expertise neither in general, nor with reference to Italy ..... First: he does not kown what the vexiatuos cluases are and in which way they should be approve.; Second: He did not understand that I asked how to have a direct contradictory discussion with a Adobe rappresentative, not in which way to contact the assistence: His "correct" opinion produces just useless chat with A.I.  .... (cfr. attach) .....

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Adobe Employee ,
Jun 27, 2023 Jun 27, 2023

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This question has been answered multiple times on the forum. I can see by the image you posted that you are being referred to support site for Italy. Please navigate to that site for additional assistance. You'll be able to contact someone in your region.

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