Adobe Stock videos (.MOV) not playable once downloaded. Error message "APCH Format" not supported

[Eric22887744hnlv]

Have been downloading Adobe Stock videos for a few years and all has worked fine. Today however, once videos are downloaded to my PC they will not play. In WIN10, I get no message on fail in Windows Media Player. However, on my WIN11 system I received from Media Player "APCH format not supported". 

Files download as notmal, just will not play. I have previous .MOV files on my system and they play as normal. 

Any Ideas would be appreciated!

E

[EvilBugQueen1]

@Eric22887744hnlv is it all videos or one particular video? Could you provide the asset ID of the files that are giving this error? Have you confirmed that you don't have any pending Windows Updates?

[Eric22887744hnlv]

Here is an example of one of the videos that would download. File size was large but will not play on Win10 or Win11
AdobeStock_351690893.mov

Both PC's have the latest updates. 
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[EvilBugQueen1]

This error is caused when Windows is missing the codec to play the file. If you google the error code you'll be able to find solutions for the error.

[Eric22887744hnlv]

Windows plays previously downloaded .mov videos from Adobe stock. No issues with play back. Only today did this issue begin

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[Abambo · Accepted solution]

As @EvilBugQueen1 said, you are missing the CODEC. The CODEC is a piece of code (program) that tells your computer, how to decode the video and audio stream of that video. The file type .mov is only a container file, containing multiple differently coded videos. 

APCH seems to be an Apple ProRes format. You should be able to playback this with VLC https://www.videolan.org/vlc/download-windows.html. I've also heard, that PotPlayer is able to play back this codec, but I've never used that one: https://potplayer.daum.net

Both programs are freeware. 

You may also find in the Windows store the codec for the Microsoft player. And Apple offers the codec for Windows for "compatible applications": https://support.apple.com/kb/dl2033?locale=en_GB

As the Apple info is from 2020, you can try to import the asset into your video editor first, to see if the codec is supported by default, first to installing the Apple codec. If you use Adobe Premiere Pro, I would suggest, you ask in the forum for Premiere Pro, if you still have trouble after trying to import.

(Be careful when downloading from third party sites. Other sites may distribute malware instead of the correct codec, so try always only trusted sources.)

[EvilBugQueen1]

and you were able to download the file locally?

[Eric22887744hnlv]

Yes, everything worked normally. When on my PC the video would not play. I have other .mov videos that I have downloaded previously from Adobe and they view fine with zero issues. It was only today that I was receiving this issue

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