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Participant
January 3, 2019
Answered

Adobe Stock website hangs, crashes and is extremely slow.

  • January 3, 2019
  • 2 replies
  • 2005 views

Adobe stock has been basically unusable for at least a month. I keep seeing Waiting for cc-api-data.adobe.io.... at the bottom, not sure if that's helpful. I will check other browsers but I remember trying safari and having the same issue a few weeks ago.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Elliot,

    We're so sorry for the inconvenience caused to you. Please disable all browser extensions, then add them back individually to determine what may be causing the issue. We have seen several reports of the Last Pass browser extension causing issues, customers use this to sign into the Adobe Stock site. Disabling this extension after sign-in is a possible workaround.

    Switch your browser to incognito or private mode.

    Feel free to update this thread if you still face the same issue.

    Regards,

    Twarita

    2 replies

    Participant
    January 14, 2019

    We are having the same issue. We do use lastpass and have for years. We can't determine what has changed. Adobe Stock is completely unusable in Chrome and limps along in FireFox.

    WendellaBee
    Adobe Employee
    Adobe Employee
    January 23, 2019

    Hello,

    We've pushed a fix for this issue to production, please sign out of the Adobe Stock website, clear your browser history and sign back into the site. Let us know if you experience any issues.

    EBQ

    Participating Frequently
    January 23, 2019

    Great! Fixed!

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    January 3, 2019

    Hi Elliot,

    We're so sorry for the inconvenience caused to you. Please disable all browser extensions, then add them back individually to determine what may be causing the issue. We have seen several reports of the Last Pass browser extension causing issues, customers use this to sign into the Adobe Stock site. Disabling this extension after sign-in is a possible workaround.

    Switch your browser to incognito or private mode.

    Feel free to update this thread if you still face the same issue.

    Regards,

    Twarita

    Participant
    January 6, 2019

    LastPass chrome extension was the issue...

    Seems unique to adobe stock website so I would hope there is a fix coming

    that doesn't require me to disable an addon every time I use it.

    Abambo
    Community Expert
    Community Expert
    January 6, 2019

    For the moment you have a work around. I suppose Adobe is looking with LastPass, what's going on.

    ABAMBO | Hard- and Software Engineer | Photographer