I have attempted many times over the past several days to search for images on Adobe Stock and when the page loads, first I see some images and everything seems normal. However, after about 30 seconds of loading time, my MacBook says that the page is not responding. I'm presented with the option to wait until it loads, and if I click that, my MacBook goes bonkers. All fans turn on and my poor laptop sounds like it took a Katana to its gut.
I'm using a Chrome browser on my Mid 2014 MacBook Pro
Could you please try, just for testing, with a different browser.
You may also disable all extensions and if that works, enable them again one by one to find the potential culprit.
You may also want to try to work around any blocking network protection system, but again only for testing as network protecting systems are in general very useful. If you are like me, behind a corporate network firewall and proxy, you may also try to use a less managed network environment. Corporate it tends to block all they do not know about.
I apologize for the issue you are experiencing. Many customers are reporting issues while using the LastPass browser extension on Chrome or Firefox. Can you tell me if you are using this extension? If so try disabling it after signing into the Adobe Stock website. If this doesn't resolve your issue please let us know and we'll do our best to assist you further.
The toggling OFF of the chrome extension did correct the website fidelity issue. However, doing this resulted in an unwanted image to be licensed and downloaded.
Please send me the asset ID number and I can see about getting you a replacement license for that.
Hello M. P.,
I've verified that you licensed this asset and granted you a replacement license for this.
EvilBugQueen1, I did as you suggested and it solved the problem...kind of.
Adobe, I'd like to use my LastPass and Stock, just sayin.
Adobe and LastPass are working on the problem. There is no more to say for the moment.
We're working on it. Stay tuned! It is taking a little while I know but once we have a fix I'll update this thread.
I got it to work on the Edge browser. Still won't work on Chrome with or without Lastpass
Works for me on chrome and Windows 7. I will test on a Windows 10 system too.
I'm having the same issue. Chrome / Macbook Pro / Mac OS 10.13.6
When I use Chrome it hangs up and searches don't load. I tried it on Firefox and it kept telling me that my LastPass extension was slowing down the site. When I hit "disable for this page" it worked fine.
I tried to disable the the LastPass extension in Chrome. The search results loaded finally, but the overlay which allows you to download or access an image took about 5 seconds to load for each image.
This is making using the site pretty hard.
As the Queen said, she’s hunting bugs currently... There was some time that passed before the blocking constellation was identifyed. You need to be patient.
We've pushed a fix for this issue to production, please sign out of the Adobe Stock website, clear your browser history and sign back into the site. Let us know if you experience any issues.
That does not work.
Its been like this now for a very long time.
It's very annoying to have to go to the firefox browser for 1 site!
Let's be more precise:
I wish the guy in support had told me rather than just saying use Firefox!!!
I have switched it back on and it is still working ok???
OK thanks anyway
Hi P. T.,
We did fix the issue with the LastPass browser extension last week. Have you signed out of Adobe Stock and cleared your browser history since then? If not could you please try that and let us know whether this resolves the issue. I can help you troubleshoot if this doesn't resolve your issue.
Great looks like its working.
All i did was shut done lastpass.
But cleared cookies a couple of weeks ago.
Hi P. T.,
If you didn't clear history & cookies since the fix we made then it is likely you were still affected by the issue that was fixed. I recommend clearing your history and cookies today and then you would be able to use the LastPass browser extension again.
Site is not responding...site is not responding
and then it loads and tries to reload. I have changed
nothing in my browsers in any of my computers and
I am unable to purchase or check for images in my account
because there are only about 36 images from each folder that
show on my web page. Please fix, Thank you