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johnnym40600883
Participant
March 2, 2017
Answered

Adobe Stock website very slow!!!!

  • March 2, 2017
  • 9 replies
  • 10010 views

Its time to be honest about Adobe Stock, I was originally with dollar photo club which was great and fast!. Once Adobe bought it its been the slowest photo website I have every been on. Its so frustrating to have to wait for such a lagging website...I have a super fast computer work station at work and at home and it doesn't matter. Whether its navigating through the pages or going to my libraries the site is just slow or lags to load new pages with photos. On firefox I can barely get my libraries to show up completely, need to switch over to chrome. I've been a user of shutterstock, getty, istockphoto etc...and this site is the slowest in the market. I used to love browsing through images for hours with dollar photo but now with adobe stock its so slow and painful I can't imagine having to go through more than 10 pages. Get your developers to fix the issues with speed and lag time/loading page time! its ridiculous.

Your frustrated user!

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi ME,

    Have you cleared your browser cache/history recently? Also, a customer on a different forum thread said he is experiencing slowness while using Chrome but does not have the issue on Firefox. Can you please try switching browsers and let me know if that is a good workaround for you?

    EBQ

    9 replies

    J
    jnicolais
    Participant
    January 23, 2019

    im goin nuts!...  18 seconds to load an image to purchase/download??   help!!    

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    January 23, 2019

    Hello J. N.,

    Please sign out, clear your browser history, sign back in and try again. Let us know if this does not resolve your issue.

    EBQ

    V
    victorm12250156
    Participant
    May 1, 2019

    Have tried clearing history and all of the suggested remediations as well as different browsers.   The Adobe Stock - My Library browsing is so slow it is unusable, and the search feature on the Adobe website does not allow for searches of My Library.   It only allows searching for the overall adobe stock library.    I just want to see the stock images I have already purchased for a given category.....not possible currently. 

    This experience makes me wish I had not accumulated 400+ stock assets in My Library and in fact, the website is so slow I am regretting purchasing from Adobe right now.  This has to be fixed.   

    catherath
    catherath
    Participant
    January 16, 2019

    I've been struggling with the adobe stock website all week. It's so slow and unresponsive I can't use it at all. Please help.

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    January 16, 2019

    Hi CE,

    Please review this thread: Re: Adobe Stock Website Not Responding  there are a couple of workarounds posted there. Let us know if you require further assistance.

    EBQ

    Lord Helvetica Designs
    Lord Helvetica Designs
    Participant
    January 15, 2019

    It’s even worse now. For some reason, Adobe is really pushing their video stuff so each time I go to get a photo it takes me directly to their video crap and it takes FOREVER to load.

    Adobe, serve your customers, not your wallet!!!!!

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    January 16, 2019

    Hi Gary,

    I apologize for the troubles that you've been facing.

    The website works fine at my end. Have you tried to check the website over a different browser? Or maybe try connecting to a different network?

    We've observed that this issue is occurring specifically on Chrome browser which is using the LastPass extension. If that's the similar case at your end, please try disabling that and then check.

    Do share the results.

    Regards,

    Sheena

    barryr14015885
    barryr14015885
    Participant
    December 20, 2018

    The website is Painfully slow and not working correctly. Not  a browser issue.

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    December 26, 2018

    Hi Barry,

    It seems to be working fine in Firefox. Have you tried switching the browser or connecting to a different network?

    Regards,

    Sheena

    barryr14015885
    barryr14015885
    Participant
    January 16, 2019

    HI Sheena, Thank you for your reply,

    The main problem seems to be the page will load slowly show the images and rest of page down to the footer, but then freezes , nothing is clickable and becomes unresponsive so Chrome throws up it's unresponsive warning and closes the tab.

    It does work in Firefox.

    I see you mentioned Last pass, which I do use on chrome, it doesn't cause a problem on any other website. However disabling it does seem to make Adobe stock work. I shall investigate and also write to them. But this is also odd as I am logged in when the page loads as I can see my account profile etc, and the rest of the site also loads.

    But I need last pass to do my job, so do I just accept that Adobe stock only works on Firefox and get on with it, or do you guys have plans to make the website work on Chrome with Last Pass?

    Also I have been using adobe stock/chrome/LastPass for years with no problems so it must be a recent update which has caused this right?

    thank you for your help, much appreciated

      W
      WarrenCuff
      Participant
      December 20, 2018

      I'm having the same issues - all other websites running fast but Adobe stock is painfully slow to the point where the download comp buttons aren't even appearing making it unuseable.

      (Using Chrome on a Mac)

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        December 20, 2018

        May be you should follow this discussion: Re: stock.adobe.com costing too much time . Especially the forum entry that EvilBugQueen1 suggests.

        ABAMBO | Hard- and Software Engineer | Photographer
        H
        heidsterrrr
        Participating Frequently
        March 23, 2017

        I've been dealing with this for months. Kept thinking it was just a bug and it had to be fixed "soon". This morning I realized it seems to have gotten WORSE over the past few weeks. So painful. I end up having to multi-task and work on other projects while just waiting for each page of results to load! I use Chrome as my default browser, and it does seem to work a bit better in Explorer, but I don't want to use Explorer, and really just don't want to have to use two browsers at all. I'm on Windows 10 w/plenty of ram/processor/internet/etc. ... it's not me. And, yes, I clear my browser's cache, etc. on a daily basis.

          WendellaBee
          Adobe Employee
          WendellaBee
          Adobe Employee
          March 23, 2017

          Hi HR,

          We really appreciate your feedback on site performance. I'm sending you a PM for additional information.

          EBQ

          WendellaBee
          Adobe Employee
          WendellaBee
          Adobe Employee
          March 3, 2017

          Hi JM,

          Which browser are you using to view the Adobe Stock website?

          Thanks,

          EBQ

          mikeven77
          mikeven77
          Known Participant
          March 2, 2017

          Same issue here. It's not a browser or internet speed issue. I have a great system and great speeds. It suspect it is server load times on adobe end. So bad, so very bad.

            WendellaBee
            Adobe Employee
            WendellaBeeCorrect answer
            Adobe Employee
            March 3, 2017

            Hi ME,

            Have you cleared your browser cache/history recently? Also, a customer on a different forum thread said he is experiencing slowness while using Chrome but does not have the issue on Firefox. Can you please try switching browsers and let me know if that is a good workaround for you?

            EBQ

            savagequest
            savagequest
            Inspiring
            May 15, 2018

            Hello -

            I love ADOBE, but the Stock site needs some help!  I have the same issue, very, very slow, slower than any other stock site I've ever worked with. I have cleared my browser cache/cookies over and over - nothing seems to improve the speed quality and I'm so tired of it, I'm going to switch once my contract is up! 

            This is not an internet speed problem, our corporate speed results are very fast, and if it was internal, then all the other stock sites would be running slow as well, don't you think?  Also, don't blame the users for NOT clearing cache and NOT having a fast internet - JUST make a product that WORKS universally like the others have already done!  I've never had to clear the cache using other stock services.

            One more suggestion, the Library section is worthless, the only good part of it is that you can share with co-workers, clients, and apps, the actual Library itself needs a complete overhaul.

            1. You cannot manage to clear out old library images unless you manually delete each one you no longer need, and not only that, you have to hit delete twice per image, soooooooo, that makes me not even want to ever, ever save anything back to the library ever again, and maybe this was the idea, but I call bad choice!
            2. The Library is the slowest part of all Adobe Stock. It takes forever to load one library and the more images you have in it the longer it takes, I didn't read anywhere that there was a limit to how many images you can add to a library - apparently it's like 10 to stay efficient! 
            3. I have a ton of different clients and verticals so my search spans a plethora of needs, I find it increasingly difficult to add Libraries as I need them since the little itty-bitty tiny 'Save To...' window forces me to sit and scroll through all my different libraries, which creates a conundrum when trying to have fewer libraries, but more images per library, then you go back to #2's issue where everything is super slow!  Thank you, you've successfully created image searching HELL!
            4. The in-app image use is so slow I stopped using it. Not only that, I've had issues with the images not being what they advertise in the thumbnails - causing me hours of downtime to get credited back, and I've been charged double downloads on images I tried to get via 'Illustrator's Libraries' panel - so I simply cannot afford to use this feature anymore, hence, it no longer is a selling point to me!

            Good luck with the updates,

            Mr. Savage

              S
              Community Manager
              spsb84Community Manager
              Community Manager
              March 2, 2017

              Hi Johnnym,

              Apologies for this experience and thanks for sharing your feedback.

              Sometimes browser retains cache/cookies that hinders fast page loading. This can also be related to network internet/Wi-Fi - I am suspecting that to be last one to look into.

              Can you please try to release browser cache/cookies and then try again to load Adobe Stock site?

              Thanks

              Simar

              D
              default7xkrkllns0bv
              Participant
              April 7, 2021

              I am also having very very slow load speeds......what can I do...are there part of the program I can disable????? please pm me

              WendellaBee
              Adobe Employee
              WendellaBee
              Adobe Employee
              April 7, 2021

              @default7xkrkllns0bv Could you please provide more information about the issue you are experiencing? Did you try the suggested steps listed above?

               

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