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Adobe Stock - Will I Keep Access to LICENSED Assets Post-Cancellation?

New Here ,
Aug 30, 2021 Aug 30, 2021

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As the title says, I want to know whether I will maintain access to my already licensed assets after cancelling my Adobe Stock subscription. 

 

A customer service rep from Adobe told me via chat that I will lose access to the licensed assets as well as any unused credits. 

 

Does anyone here know which is the case? Thanks in advance. 

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Account management, Licensing, Plans and purchase

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Adobe Employee , Aug 31, 2021 Aug 31, 2021
Hi @sh9590, Yes, you will retain your licensed assets after your cancellation. I'll pass your feedback to the customer care team.

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New Here ,
Aug 31, 2021 Aug 31, 2021

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I can't edit my post to add the below... 

 

A customer service rep from Adobe told me via chat that I will lose access to the licensed assets as well as any unused credits. My understanding was that you only lost unused credits if you had any but you could keep the licensed assets post-cancellation.  

 

 

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Adobe Employee ,
Aug 31, 2021 Aug 31, 2021

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Hi @sh9590,

Yes, you will retain your licensed assets after your cancellation. I'll pass your feedback to the customer care team.

EBQ

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