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*Shannon25
Participant
January 5, 2020
Answered

adobe stock

  • January 5, 2020
  • 1 reply
  • 231 views

Hi,

I recently purchased the 'Creative cloud apps' at the student rate. Upon checking my account for my purchase, the adobe stock programme is there too.

I did not select the option to add this programme when purchasing the creative cloud app. 

Upon checking my adobe bill,  I am being charged for this adobe stock programme to which I did not subsribe too. 

Can someone please advise how to remove this/ get a refund?

Why am I being charged for a programme that I never subscribed to?

Kind Regards,

Shannon

 

 

This topic has been closed for replies.
Correct answer Abambo

Did you check the "10 images stock subscription, first month free" option? You will not have a stock subscription if you did not click the corresponding options.

 

For how long have you the stock subscription now? If less than 15 days into the second month, you can cancel without a fee. If you have more than the 15 days, you should contact customer service and negotiate you way out: Contact Customer Care .

 

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
January 6, 2020

Did you check the "10 images stock subscription, first month free" option? You will not have a stock subscription if you did not click the corresponding options.

 

For how long have you the stock subscription now? If less than 15 days into the second month, you can cancel without a fee. If you have more than the 15 days, you should contact customer service and negotiate you way out: Contact Customer Care .

 

ABAMBO | Hard- and Software Engineer | Photographer
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