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Susanna23419977z15p
Participant
September 14, 2022
Question

Adobe Stock

  • September 14, 2022
  • 1 reply
  • 378 views

Is there any way to contact Adobe Customer Support at all? Their Adobe Stock website is not loading at any browsers I tried and Ijust wanted to cancel my subscription. I can never find their customer chat/email support (if there is any).

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1 reply

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
September 16, 2022

To cancel your subscription please sign into https://account.adobe.com with the email address you used when you purchased your subscription. If you continue to have difficulty please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

    S
    Susanna23419977z15pAuthor
    Participant
    September 17, 2022

    Thank you for your response. The link https://account.adobe.com just continues to load and doesn't really respond. I also tried contacting customer care using Google Chrome (incognito mode) but I still couldn't see the chat feature. Can I email customer support instead?

     

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    September 17, 2022

    No, sorry, you can't e-mail. But you may reach Adobe customer care by phone or via the twitter account @AdobeCare. You could also try with an iPad or a different device, like the your smartphone.

     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
    Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

     

    ABAMBO | Hard- and Software Engineer | Photographer
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