Skip to main content

6 replies

Participant
February 26, 2025

Its unrelated to creative cloud

Abambo
Community Expert
Community Expert
February 27, 2025

As Creative Cloud is a different plan, yes, it is unrelated to Creative Cloud. The stock plan, if there is one, does not seem to be activated.

ABAMBO | Hard- and Software Engineer | Photographer
Inspiring
February 26, 2025

I was literally writing to say that I have the same problem. Logged in, plan credits available showing, but all files assets to download show as FREE and don't come off my plan credits when I download them. It's been like that for the last 48 hours or so.

 

HOWEVER, I just spotted that under the Adobe Stock logo top left, the search bar filter (for want of a better term!) was showing as this:

 

 

Changing it back to Images or Videos or All or whatever brings up all assets as I would expect.

 

I don't remember changing that filter... but it's entirely possible. And if it was an automated change, then maybe yours is the same?

Abambo
Community Expert
Community Expert
February 26, 2025

Yes, you were searching for free assets and as such, the system would not ask you to take a plan or pay for the assets.

ABAMBO | Hard- and Software Engineer | Photographer
Riya123
Adobe Employee
Adobe Employee
February 25, 2025

Hi @נדב286604369vgm - are you seeing this when you are trying to download any asset? If possible could you please share a screenshot? Also just making sure you are accessing stock site for your country  ,as there are certain assets which are not available for specific countries. So always best to access the stock site for your region.

Thanks.

Jill_C
Community Expert
Community Expert
February 24, 2025

Creative Cloud "All Apps" does not include Adobe Stock, which is a separate subscription. To confirm whether you have subscribed to Adobe Stock, go to your Creative Cloud page, click on your icon in the upper right corner, click on "Manage Account" and you'll see a listing of all apps to which you're subscribed. I have an "All Apps" subscription, and it does NOT include Adobe Stock.

Jill C., Forum Volunteer
daniellei4510
Community Expert
Community Expert
February 24, 2025

Sorry, I read your post more carefully. So you purchased a SEPARATE Adobe Stock subscription? 

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
daniellei4510
Community Expert
Community Expert
February 24, 2025

The Creative Cloud All plan does not include an Adobe Stock subscription. 

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
Abambo
Community Expert
Community Expert
February 25, 2025
quote

The Creative Cloud All plan does not include an Adobe Stock subscription. 


By @daniellei4510

Teams and Enterprise subscriptions may include Stock.

ABAMBO | Hard- and Software Engineer | Photographer