Adobe Stock

Community Beginner ,
Sep 14, 2022 Sep 14, 2022

Copy link to clipboard

Copied

Is there any way to contact Adobe Customer Support at all? Their Adobe Stock website is not loading at any browsers I tried and Ijust wanted to cancel my subscription. I can never find their customer chat/email support (if there is any).

TOPICS
Account management

Views

68

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 16, 2022 Sep 16, 2022

Copy link to clipboard

Copied

To cancel your subscription please sign into https://account.adobe.com with the email address you used when you purchased your subscription. If you continue to have difficulty please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 16, 2022 Sep 16, 2022

Copy link to clipboard

Copied

Thank you for your response. The link https://account.adobe.com just continues to load and doesn't really respond. I also tried contacting customer care using Google Chrome (incognito mode) but I still couldn't see the chat feature. Can I email customer support instead?

Susanna23419977z15p_0-1663392498226.png

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 17, 2022 Sep 17, 2022

Copy link to clipboard

Copied

No, sorry, you can't e-mail. But you may reach Adobe customer care by phone or via the twitter account @AdobeCare. You could also try with an iPad or a different device, like the your smartphone.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 17, 2022 Sep 17, 2022

Copy link to clipboard

Copied

Will try this out, thanks!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 18, 2022 Sep 18, 2022

Copy link to clipboard

Copied

You're welcome.

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

Copy link to clipboard

Copied

If you are using incognito mode then you are likely refusing cookies and the chat won't appear. You should visit the link on a clean browser and sign in with the account that is associated with the subscription this will help the chatbot in identifying your account type and will route you to the correct resource.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 19, 2022 Sep 19, 2022

Copy link to clipboard

Copied

Screenshot_20220920-110804_Brave.jpg

Screenshot_20220920-110608_Brave.jpg


I tried using it on mobile because it's the only way to see the chat button for me but this pops up. For context, the adobe stock plan should be under the "personal" plan. 

Susanna23419977z15p_0-1663643543948.png

What should I do?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 19, 2022 Sep 19, 2022

Copy link to clipboard

Copied

LATEST

Never mind! everything"s all good! thank you for your help! i just tried it again on a chrome browser and everything worked out 

Capture.PNG

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started