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Affected by mis-selling at Adobe Stock - Want to report the seller too

Community Beginner ,
Jan 03, 2023 Jan 03, 2023

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Hi,

 

I just downloaded an image on Adobe Stock which potrayed that the image is actually editable (i.e illustrtor file). On the image itself, it states, "Fully Editable - Colour, Style and Word can be changed". But when I downloaded the file, it is simply an Jpeg file and no AI file included. Yes, I didnt see that before I downloaded the file that its only available in Jpeg, but no one could ever imagin such fraud on a reputable website like Adobe Stock so I simply clicked Download asuming its editable file. I am shocked more than I disapointed that how Adobe is allowing such mis-selling on there platform.

 

The image unique ID is 542887797 and seller/artist name is Nar cooldevil

 

When I checked, the same guy is mis-selling a lot more images, similar to that, advertising as editable but in reality those are just plain Jpegs. 

 

I obviously need my licence back for the image I downloaded, but I also would like to see what action Adobe take against this fraud and to prevent it to happen in future, to restore the trust.

 

I look forward a quick solution for this issue.

TOPICS
Asset Quality , Download , Licensing , Terms of use

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correct answers 1 Correct answer

Adobe Employee , Jan 04, 2023 Jan 04, 2023

Hello, I've verified the issue and granted you a replacement credit. I've sent 265 assets to the content team for review from this seller/artist along with a note for better moderation of assets claiming to be editable. Thank you for the report and sorry for the problem with the assets.

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Community Expert ,
Jan 03, 2023 Jan 03, 2023

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The community members are not Adobe employees and cannot assist with this request, but perhaps @Contributor1 can provide some insight. 

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Community Beginner ,
Jan 04, 2023 Jan 04, 2023

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Thank you for your reply. I tried to look but could not find an official way to report to Adobe regarding this instanse. Could anyone please help how to report such mis-selling to Adobe?

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Adobe Employee ,
Jan 04, 2023 Jan 04, 2023

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Hello, I've verified the issue and granted you a replacement credit. I've sent 265 assets to the content team for review from this seller/artist along with a note for better moderation of assets claiming to be editable. Thank you for the report and sorry for the problem with the assets.

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Community Beginner ,
Jan 23, 2023 Jan 23, 2023

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Thank you for adding credits in my account but unfortunately that seller is still selling a lot of similar deceiving images. I am really surprised how come a website like Adobe allow such fraud on their website. It is unbelievable and shook my trust.

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