I purchased a monthly subscription to Adobe Stock and had accumulated over 50 credits, having only used 7. I had the subscription for a total of 6 months, the total cost of which was £216.
On cancelling my subscription to Adobe Stock, my credits remained there, as expected. But on logging back in a couple of week later, all the credits had disappeared. I received no notice whatsoever that the credits would expire (if that is the reason for them vanishing).
I chose Adobe Stock because I checked in detail whether credits would be lost on subscription cancellation. At the time, I found no information within the registration process or within the Adobe website. I chose Adobe over it's competitors such as Shutter Stock (which I used previously) specifically because I saw that credits would remain after cancellation.
Now I am unable to contact Adobe Stock as there is no contact or email to contact them. If there was any notice in regards to the removal of credits then it was not clear.
I am appalled with the service and lack of information regarding this matter and the only option Adobe have given me in relation to this is to post on this forum.
I hope someone from Adobe can explain this predicament.
I too lost a lot of credits. When I contacted support the resolution was too bad, your subscription ended. I am going elsewhere for my assets now.
Please be sure to read the conditions. It’s the same with other providers...
Load of dog sh*t from adobe. lost $500 worth of credits and that's ok in thier eyes with no support from CS other than 'sorry too bad'. Really, just not cool man. Never subscribing to this robbery of a service ever again.
You have 10 asset subscription which has a cap of 120 assets a year. There was an issue where some users were granted more than should have been and the issue was fixed.