Skip to main content
M
Mark27441287npbs
Participant
April 4, 2023
Answered

An error occurred during download from Adobe Stock server

  • April 4, 2023
  • 3 replies
  • 7006 views

 

Hi, 

 

My company purchased Adobe Stock Plan, and I am not able to use the Premium Adobe Stock Essential Graphics feature. 


Seems like either their server is having a problem or my Mac Studio is having an authorization issue. Is there any step I need to take? 

 

Thank you. 

    Correct answer JayI14

    Mark,

    Sorry you are having difficulty with this.  The stock team has identified the issue and it is up to the Premiere team to fix this one. They have the ticket and are working on it.  Hopefully they can rectify this soon.  Thanks for your patience.

    Jay I

    3 replies

    I
    Ivan30041307oqw1
    Participant
    June 16, 2023

    Have the same problem! When the team will fix it? I can not do my job.

      WendellaBee
      Adobe Employee
      WendellaBee
      Adobe Employee
      June 19, 2023

      You are replying to a thread that has been resolved. If you are having difficulty downloading assets then please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


      Locking this thread.

      J
      Community Manager
      JayI14Community ManagerCorrect answer
      Community Manager
      April 26, 2023

      Mark,

      Sorry you are having difficulty with this.  The stock team has identified the issue and it is up to the Premiere team to fix this one. They have the ticket and are working on it.  Hopefully they can rectify this soon.  Thanks for your patience.

      Jay I

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        April 6, 2023

        Hey Mark,

        That issue seems a little unusual. Does the company have enterprise licensing, teams licensing, or individual licensing? Learning that may rule out a few possibilities. Sorry for the issue.

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        P
        photosbyliron
        Participant
        April 26, 2023

        I have been experiencing the same issue with a univeristy license. I can add Free templates just fine, but anything that is Premium gives me the "An error occurred during download from Adobe Stock server." error.

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices