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An error occurred during download from Adobe Stock server

New Here ,
Apr 04, 2023 Apr 04, 2023

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Screenshot 2023-04-04 at 2.05.06 PM.pngScreenshot 2023-04-04 at 2.05.22 PM.png

 

Hi, 

 

My company purchased Adobe Stock Plan, and I am not able to use the Premium Adobe Stock Essential Graphics feature. 


Seems like either their server is having a problem or my Mac Studio is having an authorization issue. Is there any step I need to take? 

 

Thank you. 

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Creative Cloud Integration

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Adobe Employee , Apr 26, 2023 Apr 26, 2023

Mark,

Sorry you are having difficulty with this.  The stock team has identified the issue and it is up to the Premiere team to fix this one. They have the ticket and are working on it.  Hopefully they can rectify this soon.  Thanks for your patience.

Jay I

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Adobe Employee ,
Apr 06, 2023 Apr 06, 2023

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Hey Mark,

That issue seems a little unusual. Does the company have enterprise licensing, teams licensing, or individual licensing? Learning that may rule out a few possibilities. Sorry for the issue.

 

Thanks,
Kevin

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New Here ,
Apr 25, 2023 Apr 25, 2023

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I have been experiencing the same issue with a univeristy license. I can add Free templates just fine, but anything that is Premium gives me the "An error occurred during download from Adobe Stock server." error.

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Adobe Employee ,
Apr 26, 2023 Apr 26, 2023

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Mark,

Sorry you are having difficulty with this.  The stock team has identified the issue and it is up to the Premiere team to fix this one. They have the ticket and are working on it.  Hopefully they can rectify this soon.  Thanks for your patience.

Jay I

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New Here ,
Jun 16, 2023 Jun 16, 2023

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Have the same problem! When the team will fix it? I can not do my job.

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Adobe Employee ,
Jun 19, 2023 Jun 19, 2023

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You are replying to a thread that has been resolved. If you are having difficulty downloading assets then please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


Locking this thread.

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