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Alice33159376dzc4
Participant
January 22, 2024
Question

Annulation adobe stock

  • January 22, 2024
  • 2 replies
  • 271 views

Bonjour, 

 

Je souhaite annuler mon abonnement adobe stock mais je tourne en rond sur le site et je n'arrive pas à trouver le lien de désinsciption. Il n'y a aucun moyen de contacter un service client. je trouve cela limite. 

 

J'ai été débité de 35€99 car je n'arrive pas à contacter quelqu'un. C'est sidérant. 

 

Merci de votre aide, 

Alice

    This topic has been closed for replies.

    2 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 23, 2024

    Allez vers https://account.adobe.com/plans.

    Sélectionner le plan en question : gérer le plan !

    Annuler le plan.

     

    Vous allez recevoir une confirmation de l'annulation par courriel. Le montant encaissé sera remboursé, si vous avez résilié le plan pendant la quinzaine après le début du plan payant.

     

    En cas de problèmes, contacter le service clientèle. (voir mon message supplémentaire en anglais).

     

    ABAMBO | Hard- and Software Engineer | Photographer
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 23, 2024

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

    For support via Twitter:
    https://twitter.com/AdobeCare

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

    Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
    If in doubt, ask the forum.

    ABAMBO | Hard- and Software Engineer | Photographer
    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    January 22, 2024

    The procedure is shown here:

     

    https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

    Jill C., Forum Volunteer
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