Another file is downloaded instead of the preview.

Forum|Forum|8 years ago
November 16, 2017
1 reply
298 views

I just downloaded the file:

Text Messaging Infographic – obraz | Adobe Stock

Unfortunately, when opened in AI shows graphics not related to what the preview shows. Is it a mistake or a scam?

Please help.

Marek

This topic has been closed for replies.

Correct answer twaritar3263062

Hi Marek,

I licensed and downloaded the file ID(156652847)on my end and I agree that the template is different than what appears in the preview.

I apologize for the trouble. I have added an image credit to your account so that you can license a different file instead and will be reporting the same file to the concerned team so that they can review the file and can get it fixed.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

twaritar3263062Correct answer

Participating Frequently

Hi Marek,

I licensed and downloaded the file ID(156652847)on my end and I agree that the template is different than what appears in the preview.

I apologize for the trouble. I have added an image credit to your account so that you can license a different file instead and will be reporting the same file to the concerned team so that they can review the file and can get it fixed.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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