Any image rights at 69€ ?

Question

Hi all,just wondering : Lately, any image (and I mean ANY image) I choose, I get a license fee for 69€ instead of the regular 1 credit. Is this normal?How come I don't have any possibility to get images for one credit like it's almost always been?Am I so unlucky, I only choose the expensive ones? or rather, do I have such good taste that I only choose the good ones?OR does the system notice my recurrent credit purchases and actually try to force me into a monthlee fee program?

Abambo · Accepted Answer

This is just a standard image offered with two different licences:

standard for one credit
extended for €64

It looks like you do not have a subscription or you are not logged in to the account with the subscription. If you have credit packs, you should check, if they are used up or expired. There are rare instances, where credits should be available, but the they don't show up. In that case, I would check with Adobe customer care, what they can do to help.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.

If in doubt, ask the forum.

Abambo · Answer

OR does the system notice my recurrent credit purchases and actually try to force me into a monthlee fee program?

By @Fabrice24506475bhe4

No, if you have credits, you can licence. I wonder about the asset ID of the asset you get offered for €69. You could post that, and then we can check and advise. If it is a Premium content, do as EBQ advises. https://community.adobe.com/t5/stock-discussions/any-image-rights-at-69/m-p/13751049#M70829

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