Anyone else experiencing significant download times?

New Here ,
Jun 03, 2022 Jun 03, 2022

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My download speed is over 500megabits but some photos are taking over 30 min to download. Others download in seconds as they have for years...but ti seems like Adobe is having load balancing issues with photos. Anyone else seeing this?

 

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New Here ,
Jun 03, 2022 Jun 03, 2022

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Same here. Corporate environment with dedicated high speed and a simple 8Mb image is taking upwards of 45Min. to download. This has been going on for the last few days

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Adobe Employee ,
Jun 03, 2022 Jun 03, 2022

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Hi,

I am not seeing any issues on the Adobe Stock side of things. Is it possible your company IT is blocking or restricting downloads? This sometimes occurs on corporate networks. Other causes could be that you may need to 

 

  1. Clear browser history, sign out and sign back in.
  2. Turn off all browser extensions or browser anti-virus and try again. If you find this resolves the issue then you may need to use the process of elimination to determine which might be restricting your downloads.
  3. Try a different browser.

 

Please post here what you discover as it may be helpful to other customers.

EBQ

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New Here ,
Jun 03, 2022 Jun 03, 2022

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I'm not in a corporate environment; I work from home. It for sure seems like servers because it's not every photo that has the issue. I can download 12 photos in an hour and have issues with only 1/2 of them. Also, I use about 12-15 photos a work day...for over a year...on the exact environment...and it's just been happening the last few days.

 

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Adobe Employee ,
Jun 03, 2022 Jun 03, 2022

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Thanks for the additional information. I'll check with the team, sometimes an external service can cause an issue.

EBQ

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Adobe Employee ,
Jun 03, 2022 Jun 03, 2022

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Are you working over a VPN?

EBQ

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New Here ,
Jun 04, 2022 Jun 04, 2022

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No VPN--
<>
Lesli Peterson, Owner
365 Traveler | 365 Atlanta Traveler
678.595.0936 <678.595.0936>
https://365traveler.com/vacation-destinations/
<>
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We are champions of exploring the great outdoors, seeking hidden gems, and
unearthing the goodness of travel across the country. Our nearly 500K
monthly readers and 30K email subscribers confirm that life is meant to be
savored, and routine is overrated.

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New Here ,
Jun 06, 2022 Jun 06, 2022

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Feels like things just keep getting worse.

Lesli247186490y71_0-1654544614700.png

 

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Adobe Employee ,
Jun 06, 2022 Jun 06, 2022

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Hi @Lesli247186490y71

You don't have any anti-virus or browser extensions installed do you? Which browser do you primarily use?

EBQ

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