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Assets

New Here ,
Feb 06, 2023 Feb 06, 2023

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My company provided me with a 10 images monthly subscription, I bought 2 assetswhen this was set up back in September 2022, but ever since my assets show 0?

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Account management , Plans and purchase , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Feb 10, 2023 Feb 10, 2023

If your Adobe Stock subscription is provided under your team account then anybody assigned to the team has access to the quota for the Adobe Stock subscription. You can sign into the stock site and click open the profile menu. If you don't see your team name in the profile menu change to it, then click License History in the menu. You will see who on the team is using the stock subscription quota.

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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Is it an individual subscription or a Teams subscription?

 

For an individual subscription: go to https://account.adobe.com/plans and check your plan. You can contact Adobe customer support as follows: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

If you have a Teams subscription, please contact your plan administrator for support. They may contact support, if needed, via the admin console.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Feb 10, 2023 Feb 10, 2023

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If your Adobe Stock subscription is provided under your team account then anybody assigned to the team has access to the quota for the Adobe Stock subscription. You can sign into the stock site and click open the profile menu. If you don't see your team name in the profile menu change to it, then click License History in the menu. You will see who on the team is using the stock subscription quota.

EBQ

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