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Ausversehen Premium-Image gekauft

New Here ,
Mar 31, 2023 Mar 31, 2023

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Hallo,

ich habe gerade ausversehen ein Premim-Image für 499,99€ (ID: 578262238) gekauft. Es wäre schön, wenn es da einen Warnhinweis gäbe, denn üblicher Weise  kosten die Bilder ja 2,99€.

Leider gibt es kein Kontaktmöglichkeit, weshalb ich es hier im Forum poste. Ich bitte darum, die Besellung schnellstmöglich zu stornieren – ich werde das Foto nicht verwenden!

Danke im Voraus!

Viele Grüße,
Martin

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Licensing , Plans and purchase

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correct answers 1 Correct answer

Community Expert , Mar 31, 2023 Mar 31, 2023

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see a

...

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Community Expert ,
Mar 31, 2023 Mar 31, 2023

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Aber den Warnhinweis gibt es ja! Du hast ihn nur durchgeklickt. Es ist nicht leider möglich, eine Lizensierung rückgängig zu machen. 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Mar 31, 2023 Mar 31, 2023

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Das mag sein, das ich das getan habe – keine Ahnung.

Bitte was, jetzt bleibe ich auf knapp 500 € für ein einziges Bild sitzen? Wie lächerlich ist das denn? Ich bitte um einen telefonischen, deutschsprachigen Support-Kontakt, um das zu klären. Das kann ich ehrlich gesagt nicht akzeptieren, es muss ja eine Möglichkeit geben, das Ganze zu stornieren. War es ja in der Vergangenheit bereits, wenn ich andere Foreneinträge so lese.

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Community Expert ,
Mar 31, 2023 Mar 31, 2023

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Hast Du. Wenn Du andere Forenbeiträge gelesen hast, dann weiss Du sicherlich auch wie Du den Support kontaktieren kannst. Sollte das nicht der Fall sein, ich schicke Dir im Anscluss an diese Nachricht die Instruktionen auf Englisch.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Mar 31, 2023 Mar 31, 2023

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Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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