AWFUL Customer Service - Need help

[SarahM_UHN]

Good Day,

We have been trying for over a month to contact our representative only to find out (after contacting multiple times) that our contact was no longer our representative. We are in dire straits because, despite having paid our invoices, our apps have been removed and we are losing productivity everyday! 

Our team has tried calling, emailing, using the chat to get the support we require with no result and we are extremly dissapointed by the customer service provided by Adobe. 

Vandan our old representative who is apparently still in organization but ignoring our emails and it seems that we now have Afrooz who is not contacting us back despite reaching out multiple times. 

I need help finding a way to escalate our bad customer service and also to get the issues rectified as soon as possible. We are currently paying for services we do not have access to because it has been apparently removed and we do not know why. 

Help please. 

SM

[Abambo · Accepted solution]

Call the Adobe sales department. https://www.adobe.com/creativecloud/business/enterprise.html

[SarahM_UHN]

Thank you @Abambo we went that route. We had no luck. Appreciate your response though. 

Sarah

[Liza5C0C]

Hello @SarahM_UHN, I apologize for the poor customer service you recieved. I can confirm that your case is currently active. Let me escalate this issue to our customer support team to expidite the resolution. 

[SarahM_UHN]

Good Day @Liza5C0C  

October 17th and still no contact from anyone. 

Sarah 

[Liza5C0C · Accepted solution]

I'm sorry about that! I raised this problem on October 13th. I'll contact the team once more.