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AWFUL Customer Service - Need help

Community Beginner ,
Oct 12, 2023 Oct 12, 2023

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Good Day,

We have been trying for over a month to contact our representative only to find out (after contacting multiple times) that our contact was no longer our representative. We are in dire straits because, despite having paid our invoices, our apps have been removed and we are losing productivity everyday! 

 

Our team has tried calling, emailing, using the chat to get the support we require with no result and we are extremly dissapointed by the customer service provided by Adobe. 

 

Vandan our old representative who is apparently still in organization but ignoring our emails and it seems that we now have Afrooz who is not contacting us back despite reaching out multiple times. 

 

I need help finding a way to escalate our bad customer service and also to get the issues rectified as soon as possible. We are currently paying for services we do not have access to because it has been apparently removed and we do not know why. 

 

Help please. 

 

SM

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Account management

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correct answers 2 Correct answers

Community Expert , Oct 12, 2023 Oct 12, 2023

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Adobe Employee , Oct 17, 2023 Oct 17, 2023

I'm sorry about that! I raised this problem on October 13th. I'll contact the team once more.

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Community Expert ,
Oct 12, 2023 Oct 12, 2023

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Call the Adobe sales department. https://www.adobe.com/creativecloud/business/enterprise.html

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 17, 2023 Oct 17, 2023

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Thank you @Abambo we went that route. We had no luck. Appreciate your response though. 

Sarah

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Adobe Employee ,
Oct 13, 2023 Oct 13, 2023

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Hello @SarahM_UHN, I apologize for the poor customer service you recieved. I can confirm that your case is currently active. Let me escalate this issue to our customer support team to expidite the resolution. 

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Community Beginner ,
Oct 17, 2023 Oct 17, 2023

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Good Day @Liza5C0C  

 

October 17th and still no contact from anyone. 

 

Sarah 

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Adobe Employee ,
Oct 17, 2023 Oct 17, 2023

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I'm sorry about that! I raised this problem on October 13th. I'll contact the team once more.

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