Billed for a stock shot without wanting to purchase it.

[THE UN KNOWN ™]

In our account we have credits for certain amount of free images per month, but when I was looking for an image, it automatically downloaded one and I got charged a significant amount.

How can I cancel this unwanted purchase and get a refund?

Order number: AE01303300005CCA
Ordered: November 10, 2022

Thanks for the support.

[WendellaBee · Accepted solution]

You would have had to have approved this purchase in order to have been charged. There is always a confirmation dialog when customers are charged.

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

[THE UN KNOWN ™]

Thank you, I was able to fix this with an Adobe Representative.